2 days old

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services for ATM Channel, including, but not limited to project management, UAT Testings, ATM Onsite support, documentation, risk and control. The Ops Sup Analyst serves as the liaison between the various internal teams and external machine vendors.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes relating to ATM Channel.

**Responsibilities :**

Works with business owners, technical software & development team as well as deployment teams to deliver ATM system related projects and initiatives

Understands ATM Channel to appropriately escalate risk, managing and reporting issues

Handles day to day operational matters relating to ATM, CDM Machines, eg system issues

Works with monitoring team to ensure high availability of machines

Works with external parties to provide support for machine failures

Supports marketing team in delivering marketing campaigns to the ATMs

Understands business requirements and assist to prepare Business Requirement Document (BRD) for ATM system to support business, operations and security requirements

Prepares and carries out User Acceptance Testing (UAT) for ATM system projects and initiatives and supports as ATM Operation Project Manager for ATM system related projects and initiatives

Supports software changes, fixes and on-site support whenever required

Supports production live verification for systems impacting the ATM Channel, e.g ATM, CDM

Acts as ATM Operations liaison support officer for ATM5 member banks

Responsible for ATM machine inventory, eg machine model and serial number

Responsible for managing vendors Service Level Agreement (SLA)

Responsible for operational support relating to ATM installation, relocation or termination

Ability to draft and submit Business Outsource Proposal (BOP)

Validates and obtain approvals from business for vendors quotations

Tracks iCAPs for closure

Execute work assigned, including annual review certification and change requests.


Minimum 3 years relevant experience

Consistently demonstrates clear and concise written and verbal communication skills and be able to interact with all levels of staff (internal and external)

Good interpersonal skills and strong project management skills

Strong understanding of Self Service Channel, eg ATM, Cash Deposit Machine, etc, including various models, machine capability and functionality

Strong technical knowledge required to review and submit recommendations for project approach, eg project delivery and timeline

Meticulous in work, self motivated and detailed oriented

Strong sense of urgency required for project escalation and tracking of all projects for timely completion

Proficient in Microsoft Office / Microsoft Excel and Microsoft Powerpoint

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Proven organization and time management skills

Demonstrated problem solving and decision making skills


Bachelors degree / University degree or equivalent experience


**Job Family Group:**

Operations - Core


**Job Family:**

Operations Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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