• Operate telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage.
• Coordinate schedules with backup personnel.
• Answer switchboard and direct calls and messages to appropriate staff with understanding of staff  working in various areas and those who may be “on-call” for various situations to assure the  optimal functioning of the Agency including weekends and holidays.
• Locate staff in the field as necessary for weekend/holiday personnel that are working.
• Search in computer and find necessary schedules related  to visits by staff to specific patients.
• Processes and distributes agency mail as well as all courier mail..
• Notify appropriate personnel upon delivery from Fed X, PS, W.B. Mason and other deliveries.
• Slot, alphabetize and mail out Doctor’s orders for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings.
• Copy and distribute bi-weekly  and monthly newsletters.
• Greet VNA visitors in a professional and courteous manner while observing all security procedures.
• Distribute CARES cards to employees as appropriate on a monthly basis.
• Other duties as assigned.

#LI-EC1

• High School Diploma
• 1 year experience in office environment
• Must be computer literate

• Knowledge of basic office equipment and telephone switchboard

• Ability to handle multiple calls in a calm, professional manner.