21 days old

Operations Technology Support Engineer

Abbott
Breda, Noord-Brabant 4811

1. Job title

Operations Technology Support Engineer

2. Department

Technical Support – ALOG Breda

3. Primary job function
  • The Operations Technology Support Engineer is responsible for all support and administrative activities for specific ALOG Breda applications.
  • The Operations Technology Support Engineer also has a leading role in the testing and implementation of new functionalities for the ALOG Breda applications and participates in the design of these changes.

    4. Core job Responsibilities (major accountabilities)

    Application / warehouse equipment Support

    • Resolve all issues escalated from 1st line support, where required work with the supplier for this.
    • Perform and/or coordinate regular maintenance activities for all ALOG Breda applications.
    • Maintain relationship and cooperate with internal and external suppliers to ensure system recovery in case of system or platform issues.
    • Own and maintain the knowledge base for OT support.
    • Own and execute a regular incident review process with the appropriate stakeholders.
    • Manage defects and work with the OT Engineering Lead to resolve all defects for all ALOG Breda applications.
    • Own and execute regular meetings with business stakeholders application status, future development and/or performance.
    • Ensure all support activities comply with standard Abbott guidelines.

      Application Development

      • Participate in/responsible for the design of changes to all ALOG Breda applications.
      • Provide assessments on supplier quotes for these changes.
      • Participate in creating test scripts for all changes to all ALOG Breda applications.
      • Own the test process for all changes to all ALOG Breda applications.
      • Own the implementation process for all changes to all ALOG Breda applications.
      • Provide training to users for all changes to all ALOG Breda applications where necessary.
      • Participate in the creation of all required documentation for changes to all ALOG Breda applications.
      • Ensure all change activities comply with standard Abbott guidelines.

        5. Supervisory/management responsibilities
        • This position has no responsibility for a team. On occasion, the Operations Technology Support Engineer will have to coordinate the efforts of external testers and/or contractors.

          • The Operations Technology Support Engineer needs to build and maintain external relationships to the vendors of the ALOG Breda applications at the engineering level.
          • The Operations Technology Support Engineer needs to build and maintain relationships to internal stakeholders (i.e. planning and support specialist) at peer, middle- and MT management level.
          • Serve as backup for multiple positions within organization when deemed required or agreed as part of back up planning, including working in shifts.
          • Flexibility to be available in on-call service outside normal office hours (08: 30-17:00), when deemed required.

            6. position accountability / scope

            Scope:

            • Primary: ALOG Breda, ALOG Breda applications, including: WMS, FTMS, HUB, Datawarehouse, BI

              Reporting to                : Operations Technology Engineering Lead

              Provides services to    : Organizations in scope

              Relationship with        : BTS / Contractors / AN BRM

              Budget responsibility : n/a

              7. Education
              • This function requires HBO education and/or experience.

                8. technical skills
                • This function requires strong analytical skills.
                • This function requires an affinity with IT systems as well as with distribution and warehousing.
                • This function requires the ability to communicate with diverse roles across and outside the ALOG Breda organization.
                • This function requires English language skills.

                  9. Business knowledge & experience
                  • Experience with SQL, Informatica, Cognos and data warehousing is preferred.
                  • Experience with IBM MQ series is preferred.
                  • Experience with TMS, WMS and Supply Chain systems is preferred.
                  • Experience with previous IT support and testing roles is preferred.Division: ANSC Nutrition Supply Chain
                    Travel: No
                    Medical Surveillance: Not Applicable
                    Significant Work Activities: Keyboard use (greater or equal to 50% of the workday)

                  Categories

                Posted: 2020-01-29 Expires: 2020-03-01

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    Operations Technology Support Engineer

    Abbott
    Breda, Noord-Brabant 4811

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