12 days old

Operations Supervisor

CVS Health
Pittsburgh, PA 15222
**Job Description**

As an Operations Supervisor, you will supporting the Medicare D (Med D) Member Correspondence Imaging team. This is an exciting opportunity to oversee Incoming Correspondence and Returned Mail Representatives that process critical documents directly related to ensuring our members receive the proper benefits they are requesting.

You will monitor the quality and productivity, meet with your employees 1:1, and provide mentoring and coaching to improve their skills.

**Required Qualifications**

1-2 years of experience in a high production environment

1-2 years of experience working with Microsoft Office

1+ year of supervisory experience

**Preferred Qualifications**

Ability to manage a high volume production team effectively with an emphasis on quality output

Excellent verbal and written communication skills

Ability to interact with internal partners and clients in a professional manner

Strong knowledge of enrollment, mail processes and workflow activities

Knowledge of CMS guidelines

Ability to identify trending, communicate obstacles and provide solutions to increase efficiencies in day to day operations


High School Diploma or GED required

Advanced degree preferred

**Business Overview**

**Its a new day in health care.**

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.


Posted: 2019-08-05 Expires: 2019-09-04

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Operations Supervisor

CVS Health
Pittsburgh, PA 15222

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