Less than 1 hour

Operations Supervisor

Durham City Transit Company

Durham, NC 27704

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POSITION PURPOSE

Manage the operational activities of the company. Supervise operators in accordance with company policies and procedures. Completes assigned reporting functions involving attendance statistics, transfer data, and other information provided. Assists in informing new employees of policies and programs as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Organizes and administers the operations within the company.

Ensures overall company policies, priorities, perspectives, and philosophy are adhered to.

Directs the activities of employees in the implementation of programs and policies.

Reviews progress and activity reports, assesses effectiveness of operations, and determines need for improvement.

Develops recommendations for personal services, equipment, and materials.

Identifies staff development needs and assures that training is obtained; assures that proper labor relations and conditions of employment are maintained.

Assists in the resolution of sensitive, complex, or precedent-setting situations and monitors actions and responses.

Directs operations to ensure uniform compliance of company policies and objectives.

Motivates staff toward the accomplishment of program objectives

JOB REQUIREMENTS

Manage, plan, organize, and direct all employees assigned to them effectively

Manage and oversee safety procedures in accordance with Company and DOT guidelines

Work with Dispatch to maintain effective and efficient driver hours and schedules

Customer service skills (internal/external)

Ability to work varying shifts, additional hours and/or overtime depending on service needs

Perform general office tasks such as reports, typing, and/or use of a computer, filing, calculating and use of telephone (phone etiquette)

Self-motivated

Microsoft Office knowledge (ie. excel, word, powerpoint)

Work cooperatively in a diverse work environment

Perform other functions that may be assigned

Previous paratransit operations and/or supervision experience within the transportation industry preferred.

EDUCATION/CERTIFICATION:

High School Graduate or Equivalent, some college preferred