4 days old

Operations Supervisor

CVS Caremark
Chestnut Hill, MA 02467
**Job Description**


An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.


**Essential Functions:**


**1. Management**


Work effectively with store management and store crews


Supervise the stores crew through assigning, directing and following up of all


activities


Effectively communicate information both to and from store management and crews


**2. Customer Service**


Assist customers with their questions, problems and complaints


Promote CVS customer service culture. (Greet, offer help, and thank)


Handle all customer relations issues in accordance with company policy


and promote a positive shopping experience for all CVS customers


Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)


Maintain customer/patient confidentiality


**3. Merchandise/Presentation**


Price merchandise


Stock shelves


Support the planning, execute the displays, sign and inventory of weekly,


promotional, and seasonal merchandise


Support the planning, execute the display and maintenance of off-shelf merchandise





**Required Qualifications**


+ Deductive reasoning ability, analytical skills and computer skills.

+ Advanced communication skills, supervision, and influencing skills

+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


**Preferred Qualifications**


+ Experience as a retail supervisor


**Education**


+ High school diploma or equivalent preferred


**Business Overview**

**Its a new day in health care.**


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.


At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the countrys health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . Please note that we only accept applications for employment via this site.


We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our **Advice and Counsel Reasonable Accommodations team** by emailing Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com or calling 877-805-9511.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com .
Posted: 2020-05-21 Expires: 2020-06-20

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Operations Supervisor

CVS Caremark
Chestnut Hill, MA 02467

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