9 days old

Operations Program Manager, Amazon Hub

Austin, TX 78701


Job summary
At Amazon, we're working to be the most Customer-centric company on earth. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for an Operations Program Manager for Amazon Hub in North America. Amazon Lockers are self-service kiosks placed in convenience stores, grocery stores, shopping centers, transit stations, multifamily buildings and other retail locations with high customer density. To pick-up orders or drop-off returns, customers select a Locker on the website; receive a code, and then collect or drop-off the package at their convenience.

Amazon is looking for an Operations Program Manager. As part of the operations team you will work with business development, product, tech, customers and 3P vendors to manage the expansion of the network in both new and existing markets in Mexico. The Program Manager will work independently and be comfortable influencing across multiple teams at all levels, both internal and external.

NA Partner Operations team owns the operational tasks for onboarding Locker and Apartment Lockers in US, CA, and MX and delivering towards network expansion goals in each country. The team consists of workstream owners who lead the critical steps of onboarding as well as work with the business development teams on process refinement and improvement for scale.

Key job responsibilities
·Project manage hardware deployment
·Build strong relationships with 3P vendors and internal teams
·Manage projects to stay on schedule and on budget
·Ability to understand and respond to building code permit updates/requests
·Maintain and develop SLA€™s with vendors through daily management and process improvements
·Drive and support improvement initiatives of deployment activities to optimize for scale, schedule and cost


  • Bachelor€™s degree completed
  • 1+ years working in an operations organization
  • 3+ years managing projects with multiple stakeholders
  • 5+ years operations management experience


  • Master's degree
  • Real estate, construction, or kiosk/vending experience
  • Project Management experience in logistics and planning
  • Skilled in common project management tools (Salesforce, Asana, etc.)
  • Advanced degrees in business, engineering or supply chain

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-05-13 Expires: 2022-06-12

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Operations Program Manager, Amazon Hub

Austin, TX 78701

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