11 days old

Operations Analyst, Channel MPS - 19003062

Affiliated Computer Services

Channel Managed Print Services is seeking a highly involved individual who will be responsible with the rollout, onboarding, administration and compliance of US Channel MPS programs, working directly with partners on a routine basis.  New programs, changes to existing offers, and the associated systems to support offers and maintain compliance and competitive awareness are highly dynamic in the channels business.  Equipping partners with the knowledge and understanding of the programs is critical to the success of Xerox and the partners themselves.  This role will encompass partner communication, training, support, compliance audits and reporting, changes to portals and various partner access points, and measuring overall effectiveness of active programs and partner enablement activities. 


Role requirements:

  • Ten years experience working in an indirect, multi-channel operating environment

  • College education preferred, but not required if experience compensates.  Necessary experience would be in the IT industry and associated with channel partner development / communications.

  • Demonstrated strength and experience communicating to a diverse audience through various spoken and electronic mediums consistently measuring the effectiveness and impact of the communications.

  • Strong, clear communication skills verbal, electronic and written.

  • Experience with interactive portals, web tools, eLearning.  Marketing and light graphic design is a plus (e.g. PowerPoint, portal and app).

  • Willingness to travel 15-20% of the time, working with partner personnel in locations across the country.

  • Experience and ability to transfer innovative program requirements into effective modes of communication, understanding, interest and compliance.

  • Effective tracking and measuring of feedback relative to existing or new programs and initiatives, finding conflicts, potential points of failure and opportunities to grow and expand the programs most critical to plan achievement.

  • Ability to create, track and report analytics associated with active programs and initiatives.

  • Experience working with product, marketing, education, and offer development teams to add value and assume necessary responsibilities for new program success.

  • Demonstrated ability to work effectively in a cross-channel, matrix environment where idea generation and collaboration are a must for success.

  • Comfort working in a fast-paced, dynamic and self-directed environment.

  • Experience working with product, offer/program development teams, as well as marketing and communication teams, to ensure the appropriate actions, investments and commitment are made by partners to leverage innovation and competitive programs.  Ability to measure, report and impact partner interest, use and compliance.

  • Proficient in IT skills, ability to access, modify, use and create systems required to enable continuous operational improvement.

  • Proficient with Excel, Word, PowerPoint, Webex, and numerous on-line tools.

  • Ability to work with a marketing / communication (and where necessary IT teams) to clearly outline necessary system and partner portal detail, monitor quality and accuracy, make modifications, measurement usage and effectiveness.

  • Ability to understand, author and edit procedural and contract documents.

  • Highly experienced in various forms of communications.

  • Comfort and experience providing training, coaching and support.

  • Highly organized, strong documentation and action oriented.


Candidate Education:

  • Bachelors Degree in Information Systems, Business Administration, Finance or other related field; or equivalent and relevant work experience.


Candidate Background:

  • Typically has significant experience in IT areas and some exposure to financial and/or administrative processes and activities.

  • Project management experience desired.

  • Excellent written and verbal skills.

  • Understand the elements of Operations and Planning (e.g. know how to define and implement operational processes, procedures, and controls; know how to define and implement policies to support tactical and strategic initiatives).

  • Knowledge in Organizational Portfolio Management, Risk Management and Operations Excellence (e.g. efficiency improvements, elimination of organization waste, tight cost controls etc.) desired

  • Exposure to change management and the use of metrics.

  • Demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.

  • Demonstrates the ability to take responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.

  • Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.

Job Regular
Primary Location United States
Unposting Date Aug 7, 2019, 7:31:44 AM
Virtual/work from home? false


Posted: 2019-08-07 Expires: 2019-09-15

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Operations Analyst, Channel MPS - 19003062

Affiliated Computer Services

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