8 days old

Operational Support Manager

We are looking for a technology savvy Senior Analyst with **coding skills/experience** to join our project team (Reference Data Management Team) within Information Services Group. Project management will be one of the components of this role, but the key focus will be **working on robotics/automation processes, reference data and security data.**

The successful Candidate does not need to have a deep understanding of these processes as they can develop their knowledge upon joining the Team, but will need to be able to code.

**The Operations Support Manager role overview:**

+ Support strategic initiatives focused on changing the bank

+ working closely with the business and technology on providing end-to-end operational support for strategic and tactical projects, regulatory driven initiatives and market /vendor mandated changes

+ working with Technology and BA teams to implement system solutions, streamline operational processes, identify process efficiencies, reducing manual processes via system automation, drive UAT and regression testing

+ Support various technical engagements from an operational perspective such as EUC development and maintenance, Robotics Process Automation (RPA), and others.

**Key responsibilities:**

+ Gain thorough industry knowledge quickly and effectively interact with other operating units

+ Be able to work hands on with tight deadlines

+ Provide SIT, UAT testing with strategic technology rollouts

+ Coordinate with global coders in other regions to resolve issue

+ Independently assess workflow issues and redirects work as necessary

+ Provides subject matter expertise to related projects

+ Identifies policy gaps and formulates policies

+ Interprets data and makes recommendations

+ Ability to perform deep dive analysis and draw conclusions

**Key skills and qualifications :**

+ Must possess knowledge of SharePoint and VBA/Excel Macros

+ Robotics automation (Automation Anywhere or other tools) deployment experience as project lead or developer will be an advantage

+ Advanced knowledge of MS Office Suite, including proficiency in Excel and Power Point

+ Knowledge and familiarity with financial product data vendors (Bloomberg, Reuters, S&P, Telekurs, etc)

+ Strong organization skills with an excellent attention to detail

+ Strong teamwork skills in a local setting, as well as across different geographic locations

**What we offer**

+ Competitive salary; annual salary review; annual performance bonus

+ A challenging work environment where you can collaborate with global teams to contribute to critical banking applications

+ A great environment for learning new technology and tools, online and instructor led training opportunities

+ Opportunity to work remotely

+ Social benefits (e.g. private healthcare care, Benefit System, life insurance, discretionary bonus, pension scheme, home office and othe)

+ Working in a friendly, dynamic and multinational environment

+ Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas


**Job Family Group:**

Operations - Services


**Job Family:**

Reference Data Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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