8 days old

Onboarding Project Manager

Warsaw, IN 46580
This role will suit Project or Implementation Managers with a background in financial institutions working with corporate clients primarily in the EMEA region but will also involve Global delivery of CITI Treasury and Trade (TTS) product suite.

The role is part of the EMEA TTS Onboarding Team, which is also responsible for client onboarding, including all account openings/maintenance, technical integration, and onboarding of all Cash Management products.

The candidate will be responsible for delivering on their own portfolio of client onboarding projects, working directly with clients and their global treasury organizations.

The candidate must be able to participate and partner with key internal and external stakeholders to drive and deliver our clients Onboarding projects to the highest of standards.

The role requires the individual to form effective working relationships regionally and globally with key clients and stakeholders Product, Technology, Coverage etc. The individual is required to have strong communication, diplomacy, critical thinking, and analytic skills.


+ Coordinate onboarding of regional and global cash management solutions of small size and low complexity.

+ Disciplined application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan.

+ Ensure strict adherence to defined quality standards and practices outlined in best practices collateral. Consistently achieve excellent rating in scheduled quality reviews.

+ Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery.

+ Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for on hold and slow-moving deals.

+ Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed Customer Service handover process)

+ Attending, when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers

+ Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviews

+ Tracking and communicating internally the status of the deals.

+ Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.

+ Participate in staff forums and survey process.

+ Complete all mandatory and personal development training as stipulated by controls officer and team lead.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ Experience in the role / or similar role

+ Client Facing Experience is a Must

+ Financial Services Experience - Bank / Insurance / Other

+ Evidence of High - Pressure Environment

+ Learning / Adaptability to New Environments

+ Commercial Awareness

+ Service Orientation

+ Time Management Skills

+ Strong Project Management Tools - Prince 2, PMI, PMP is good to have

**We offer:**

+ Opportunity to work in an international and diverse environment

+ Exposure to a wide range of internal stakeholders as well as to senior management

+ Very broad range of development opportunities locally and globally

+ Private healthcare

+ Group insurance

+ Private pension scheme

+ Multisport program


**Job Family Group:**



**Job Family:**

Build Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Onboarding Project Manager

Warsaw, IN 46580

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