4 days old

On Call Cashier/Receptionist - Optical Services - Grade 3

Kaiser Permanente
Milpitas, CA 95035
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The cashier/receptionist is a member of the Optical Services' team who functions under the direction, guidance, & supervision of the department manager, lead, or designee. The cashier/receptionist greets & checks in all patients reporting to Optical Services in a professional & courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture & revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients w/ questions & concerns. Requires extensive use of the computer.
Essential Functions:
- Follows appropriate patient registration/check-in policies & procedures
- Verifies all demographic information (Personal Physician Selection, Language Preference, etc)
- Knowledge of Health Plan coverage types
- Checks in patients by following suitable check-in policies & procedures
- Determines patient's membership according to the benefit display
- Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)
- Captures workers compensation data on the correct screens & selects the correct coverage
- Uses comment fields when appropriate to document refunds, write-offs, & special circumstances
- Obtains a patient medical record number when necessary
- Orders Health Plan cards
- Collects co-pays & fees
- Informs patients of available payment options
- Checks out patients by following suitable checkout policies & procedures
- Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients
- Initiates & completes required forms for all orders/sales per policy
- Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue
- Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,
Medical Secretaries, & Business Office
- Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)
- Communicates w/ Regional Optical Services & Medical Center department staff as needed
- Handles cash according to the Cash Handling Responsibility Agreement
- Complies w/ all applicable cash handling policies & procedures (see reference list)
- The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
- Obtains, secures, & ensures sufficient denominations to provide change
- Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement
- Uses correct procedures to document & report discrepancies
- Answers telephones
- Completes contact lens reorders when appropriate
- Working towards positive operational outcomes
- Performs other duties as required
- Travel Schedule
- Must be willing to travel to all other facilities within 50 miles based on operational needs
- Must be willing to work additional hours as needed up to 40 Hours subject to change w/ short notice
- Some evenings &/or Saturdays may be required
- This job has no supervisory responsibilities


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Posted: 2019-12-04 Expires: 2020-01-03

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On Call Cashier/Receptionist - Optical Services - Grade 3

Kaiser Permanente
Milpitas, CA 95035

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127th2018 - Cashier
Overall Rating: 127/220
Median Salary: $21,030

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