13 days old

Officer Chat Operations

Citigroup
Pune
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


**Responsibilities:**


+ Utilizes a chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queriesFollow-up on all customer requests via chat and emailMaintains detailed knowledge of product and service offerings to customersAnalyzes risk areas and identify solutions to meet customer's needsEnsuring Information security for sensitive dataHelps to teach our customer how to self-service through our internet websiteBalancing NPS and ensuring a positive customer experience while managing/minimizing operating lossesAccurate reporting of MIS/TimekeepingUndertake other assignments/projects as given by the Team Lead/ManagerApply professional attitude and image for all internal and external customersLiaising with various departments and also do account level system maintenances while resolving customer queries/complaintsQualifications-External:Overall 0 - 3 years of relevant experienceSound presentation and analytical skillsStrong problem solving skills and detail-orientedPreferences:Must possess excellent PC and keyboarding skills (30 WPM typing speed; 90% accuracy)Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuationMust possess good analytical skillsCourteous with strong customer service orientationDependable with proficient attention to detailPersuasiveness and a willingness to resolve customer queriesMust possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are establishedMust possess procedure driven judgment in order to find the best solution to an issueMust be goal orientedPreferred personal attributes:Highly motivated & self-drivenResult orientatedCustomer orientatedAnalytical thinkingShift of operations:US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week


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**Job Family Group:**


Operations - Core

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**Job Family:**


Operations Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Officer Chat Operations

Citigroup
Pune

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