5 days old

North America Head of Custody Operations - Director

Tampa, FL 33603
**North America Head of Custody Operations Job Description**

The North America Head of Custody Operations is responsible for overall operational delivery relating to the Custody operations service level. Responsible for approx. 230 resources and a budget of USD26mm, the role is responsible for the Transaction Management, Asset Services, Tax and Cash & FX functions that reside in the Tamp site. In partnership with the Global Functional Heads, the role will execute the Operational and Technology strategy locally, whilst also being responsible for all elements of People management related to the resources within the local Custody teams.

The role reports directly into the Global Head of Custody Operations, with matrix reporting lines into the local Securities Services leadership. This role will also represent Custody Operations at the local Securities Service senior leadership table and will play a vital role in driving Citis Values and Beliefs across the site and the workforce. Acting as the senior escalation point, the role will drive the Risk & Control agenda, focused on automation and reduction in manual touch points across the group, as well as partnering with Citis Risk functions, including internal and external audit. As the Senior Custody representative in the site, the role will support the Regional Business Heads whilst actively representing the Operational capabilities at Client meetings and external forums.

The role will be at a Director (C15) level due to the high-risk operational processes residing in Tampa

**Position Responsibilities:**

Specific objectives of the role will be to:

+ Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation

+ Financial Management across designated GOC for North America Custody Operations, ensuring that the department manages cost targets as well as resource management.

+ Standardisaton of service offering across all Operational functions, ensuring that the Client Experience is One Custody globally.

+ Simplify technology across the group, with key focus on transactional based applications and the removal of End User applications.

+ Drive Citi initiatives aimed at reducing the high level of touch points within the Bank related to Custody processes.

+ Continually review and enhance the Custody operational processes in partnership with the Functional Heads and direct management team to drive positive client experience.

+ Support the execution of any associated Location Strategy activities, ensuring that the Operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed.

+ Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function.

+ Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams.

+ Identify business opportunities to increase share of wallet

**Main Competencies:**

+ **Custody Operations Management background:**

+ Understanding the Custody Lifecycle- Experience in leading risk adverse/focused teams with strong background in all aspects of operational Controls, the importance of metrics and the use of them to drive the Operational performance.

+ **Leadership Experience**

+ Experience in leading diverse teams whilst installing the importance of global connectivity.

+ Experience in managing financials and resources associated to a site function.

+ Problem solving, process improvement, self starter and results oriented

+ **Client Exposure**

+ Experience in dealing/managing clients whilst representing an Operational function.

+ **Communication:**

+ Excellent written and oral communication skills

+ Effective in working cross-functionally

+ Skilled in negotiating and influencing others

+ **Risk Management:** Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards

+ **Shared Responsibilities:** Fully understand and implement Citis values: Responsibility to our clients, to each other, and to our franchise

**Experience Required:**

+ 5 + yrs. experience in an Operational environment, preferably in Custody Operations.

+ Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations

+ Strong analytical skills the ability to analyze processes and systems, evaluate data, and identify process improvements

+ The ability to coordinate and lead colleagues in achieving a common objective

+ Exceptionally strong interpersonal and relationship-building skills

+ Experience in dealing in high volume, client sensitive issues.

+ Travel required


**Job Family Group:**

Operations - Management Operations


**Job Family:**

Management Leadership


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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North America Head of Custody Operations - Director

Tampa, FL 33603

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