20 days old

New Acquisition Team Manager - 1913796

ADT
Jacksonville, FL 32202
!*!

Company Overview:

 

ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

  
Position Summary:  

Responsible for supervising the day to day activity of NSC Sales Representatives ensuring maximum positive action outcomes from each call and meeting performance goals of the team.
  • Monitor progress and development of Representatives against performance measures and standards. Deliver monthly development plan. Train, coach, motivate, evaluate and discipline as appropriate.
  • Manage the team to ensure performance goals are met and make recommendations to enhance team productivity.
  • Assist Representatives with difficult situations as needed involving research and problem resolution to preserve customer relationship.
  • Maintain open flow of communications with Representatives, ensuring they have a complete understanding of marketing promotions and updates.
  • Manage calls in queue to ensure abandon rate is maintained at or below accepted levels.
  • Assist Sales Manager in the design and implementation of training programs.
  • Assist Sales Manager by providing recommendations for improving systemsprocesses and assisting with research and problem resolution.
  • Maintain communications channel with field sales organization to resolve questions or issues.

!*!

Company Overview:

 

ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

  
Position Summary:  

Responsible for supervising the day to day activity of NSC Sales Representatives ensuring maximum positive action outcomes from each call and meeting performance goals of the team.
  • Monitor progress and development of Representatives against performance measures and standards. Deliver monthly development plan. Train, coach, motivate, evaluate and discipline as appropriate.
  • Manage the team to ensure performance goals are met and make recommendations to enhance team productivity.
  • Assist Representatives with difficult situations as needed involving research and problem resolution to preserve customer relationship.
  • Maintain open flow of communications with Representatives, ensuring they have a complete understanding of marketing promotions and updates.
  • Manage calls in queue to ensure abandon rate is maintained at or below accepted levels.
  • Assist Sales Manager in the design and implementation of training programs.
  • Assist Sales Manager by providing recommendations for improving systemsprocesses and assisting with research and problem resolution.
  • Maintain communications channel with field sales organization to resolve questions or issues.

Categories

Posted: 2019-10-02 Expires: 2019-11-10

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New Acquisition Team Manager - 1913796

ADT
Jacksonville, FL 32202

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