1+ months

NETWORK IMPLEMENTATION MANAGER

University of Washington
Seattle, WA 98104

NETWORK IMPLEMENTATION MANAGER

Req #: 191933
Department: UW INFORMATION TECHNOLOGY
Appointing Department Web Address: http://www.washington.edu/uwit/employment/
Job Location: Seattle Campus
Posting Date: 06/21/2021 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. 

UW Information Technology (UW-IT) is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW.  IT Infrastructure within UWIT provides system design, system management, software engineering and operational support for academic and administrative systems, the Universitys wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

UW-IT has an outstanding opportunity for a Network Implementation Manager.

This Network Implementation Team (NIM) Manager position is in ITI Operations, a division of UW IT.  The incumbent is responsible for managing a team of network specialists and technology project managers working shift one and covering on call escalations 7x24x365.

UW IT operates a large TCP/IP-based data network, including five router centers on the main Seattle campus, with connections to over 250 campus buildings, two branch campuses in Tacoma and Bothell, dozens of remote sites in the Seattle area, the UW Medical Center and Harborview, the Pacific Northwest Gigapop, and the Washington State K-20 network.  The NIM team supports over four thousand network switches and twelve thousand wireless access points. UW IT monitors and troubleshoots all of these networks 7x24x365.

The NIM Manager in Operations is expected to hire and develop staff, initiate and oversee development and documentation of policies and procedures for the NIM staff, communicate effectively with executives and counterparts at peer institutions, have experience with computer network technologies, monitoring, and trouble ticket applications, and be proficient with MS Office applications.

Demonstrated expertise in managing a 7x24x365 network support team; familiarity with various monitoring and trouble tracking systems; expertise with customer notification methods and meeting service level commitments.  Familiarity with routing and network management protocols such as OSPF, BGP3, and SNMP; familiarity with networking issues including LAN, WAN, MPLS, various transport technologies, and layer 1, 2, and 3 technologies. Experience with Cisco and Juniper network gear.

REQUIREMENTS:

  • Bachelors degree in computer science or related field or experience.

  • Four to five years of experience in network operations management or network engineering management.

  • Experience managing, leading and developing staff, including providing day-to-day supervision.

  • Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

  • Demonstrated ability to work independently with minimal supervision.

  • Demonstrated ability to oversee, plan, lead, and coordinate the activities of staff.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:

  • Demonstrated ability to develop efficient procedures and policies.

  • Can do professionalism; self-starting problem solver; commitment to first-rate customer service.

  • Able to manage effectively under pressure, and exercise independent judgment in resolving problems

  • Experience managing a 7x24x365 network support team; familiarity with various monitoring and trouble tracking systems; expertise with customer notification methods and meeting service level commitments.

  • Familiarity with routing and network management protocols such as OSPF, BGP3, and SNMP.

  • Familiarity with networking issues including LAN, WAN, MPLS, various transport technologies, and layer 1, 2, and 3 technologies. Experience with Cisco and Juniper network gear.

  • Experience in a large research university or large enterprise.

  • Experience with Solarwinds a plus.

    CONDITIONS OF EMPLOYMENT:

    Must be able to respond to network outages after hours.

    Must be able to participate on an afterhours on call rotation.

    Must be willing to travel up to one week a year.

    Must be able to lift at least 40 pounds. Must have a valid drivers license to operate State vehicle.

    This is an essential position and is required to report to work when UW suspends operations.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    COVID-19 VACCINATION REQUIREMENT

    Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.


    Categories

    Posted: 2021-06-22 Expires: 2021-10-30

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    NETWORK IMPLEMENTATION MANAGER

    University of Washington
    Seattle, WA 98104
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