10 days old

NAM Core HR Operations Specialist

Citigroup
Tampa, FL 33603
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records in Workday, written communications, and providing documents to requesters via email and mail. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


**Responsibilities:**


+ Resolve employee inquiries and supervise escalated issues, providing efficient and effective customer service

+ Communicate daily with management on productivity, quality & availability

+ Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed

+ Support expansive and diverse array of services

+ Assist with ongoing Lean and process improvement projects

+ Resolve complex problems based on best practice/precedence, escalating as needed

+ Analyze problems and formulate solutions through research and investigation

+ Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ 2-4 years of relevant experience in operations, HR and/or customer service

+ Proficient computer skills and in Microsoft Office

+ Ability to adapt to new technology quickly and seamlessly

+ Consistently demonstrates attention to detail and analytical skills

+ Consistently demonstrates clear and concise written and verbal communication skills

+ Ability to work with others to complete assigned tasks


**Education:**


High School diploma or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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**Job Family Group:**


Operations - Core

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**Job Family:**


Operations Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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NAM Core HR Operations Specialist

Citigroup
Tampa, FL 33603

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