24 days old

Mortgage Software Support Senior Analyst

Accenture
Charlotte, NC 28230


Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industrys only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.



As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.



Job Description:





+ Provide analytical and in depth product knowledge to the customer base across the supported applications.



+ Responsible for working in their area of expertise to provide timely solutions and recommendations to the customers to resolve their issues.



+ Develop expertise in multiple product areas and will mentor less experienced team members and customers.



+ Presents and champions escalations from customers on product issues to the appropriate internal Accenture Mortgage Cadence groups.



+ Ensures that clients are successful in their product usage and contributes to overall customer satisfaction.



+ Possess the requisite skillset to troubleshoot customer issues and provide required information to other internal groups to help solve those issues.



+ Additional responsibilities will include participating in and facilitating Change Control processes, working with Development resources to perform root cause analysis.







Basic Qualifications





+ Minimum of 2 years customer service experience



+ Minimum of 2 years experience personal computers and related software



+ Minimum of 1 year Mortgage software experience





Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



Accenture is committed to providing veteran employment opportunities to our service men and women.



Unless expressly indicated, this role is not open in the state of Colorado.


Categories

Posted: 2021-04-12 Expires: 2021-05-16

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Mortgage Software Support Senior Analyst

Accenture
Charlotte, NC 28230

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