8 days old

Mortgage Customer Service Representative-Earth City, MO

U.S. Bank
Earth City, MO 63045
Were seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. As a Customer Service Representative, you are the first point of contact for our customers. Our customers can reach us at the call center 7am-8pm Monday through Friday and 8am-2pm on Saturday Central Time. Responsibilities include: Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution Using critical thinking and remaining solution-focused throughout customer interactions Creating customer loyalty by offering customers the identified products and services to benefit their financial needs Promote online banking guiding customers through self-service options and helping troubleshoot issues Why Should You Apply: Youre passionate and want to make a difference in peoples lives Youre excited about being part of a collaborative team and providing ideas for process improvement and innovation You love interacting with customers and building loyalty You are seeking excellent training and development opportunities and a professional environment You are looking for competitive wages and performance-based annual bonus opportunity You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan **Qualifications:** Basic Qualifications High school diploma or equivalent 2-4 years of experience in a customer service position Preferred Skills/Experience Strong phone communication skills Problem-solving/critical thinking skills Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps) Ability to navigate multiple computer systems, applications, and utilize search tools to find information Proven time-management skills Associates Degree, Bachelors Degree, or some college experience a plus Leadership experience a plus Bilingual English-Spanish speaking a plus **Job:** Customer Service / Call Center **Primary Location:** Missouri-MO-Earth City **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 200009729 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2020-05-21 Expires: 2020-06-20

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Mortgage Customer Service Representative-Earth City, MO

U.S. Bank
Earth City, MO 63045

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