1+ months

Member Communications Advisor

CVS Caremark
Lincoln, RI 02865
**Job Description**

As The Member Communications Advisor, you will be responsible for leading highly visible business initiatives with strategic and operational impact for one of our highest priority clients. You will be focusing on the successful execution of CVS Healths PBM member communications which help keep members informed of a variety of key benefit aspects. Your role will utilize many different communication delivery channels including Print, Email, IVR, LOC and others. Coordination between multiple MCO or non-MCO teams for progress against shared objectives will be key for your success. Additionally, you will provide assistance with issue resolution and critical issues as well as Help identify areas of opportunity within defined operational processes. You will also will need to develop positive relationships with all applicable internal and external partners. Some of your additional responsibilities will include:

- Leading assigned programs/initiatives from kick-off through deployment, overseeing all aspects of communication execution

- Coordinating with internal partners, customers and vendors to facilitate the timely handling of all assigned communications

- Supporting Issue Resolution Process, as the need arises

- Managing the SOP or work instructions for the programs they execute, including template management, custom client requirements for program execution, etc.

As an integral member of this team you will be involved in the successful implementation of strategic process changes to drive continued improvement and growth. You will be working in a dynamic environment where your ability to work with an intense sense of urgency will be tested. The contributions your team will make will help to ensure CVS Health Maintains its position as a leader in the PBM Marketplace.

**Required Qualifications**

* 5 or more years of experience working in PBM, Operations, Printing, Communications, Project Management or similar related field

**Preferred Qualifications**

* Previous experience directly related to Member Communications execution

* General understanding of PBM Operations

* Well-developed Problem Solving capabilities

* Proven experience in continuous process improvement

* Ability to adapt to an ever-changing environment

* Proficient in Microsoft Outlook, Word, Excel, Powerpoint, SharePoint, Microsoft Visio, Access and Project


* Associates Degree is required

* Bachelor's Degree is preferred

**Business Overview**

**Its a new day in health care.**

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352 .


Posted: 2019-12-05 Expires: 2020-02-05

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Member Communications Advisor

CVS Caremark
Lincoln, RI 02865

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