9 days old

Medical Receptionist, Lead *1,000 Sign On Bonus*

Providence Health & Services
Tarzana, CA 91356
  • Jobs Rated
    170th
**Description:**
_Apply Today!_
_Applicants that meet qualifications will receive a text or email with additional questions from our MODERN HIRE screening and interview system._
**$1,000 Sign-on Bonus for eligible external candidates who meet all conditions for payments - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.**
**Providence is calling a Medical Receptionist, Lead (Full-time/Day Shift) to the Providence Facey Medical Foundation in Tarzana, CA.**
**We are seeking a Medical Receptionist, Lead,** who is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, medical chart tracking, as well as payment and co-payment collection. Performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Leads, trains and acts as a resource for assigned Medical Receptionists.
**In this position you will have the following responsibilities:**
+ Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engage in positive interactions; and follow through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected.
+ Respect the dignity, confidentiality and privacy of patients.
+ Work in a safe manner, adhering to general safety precautions and standards. Report any unsafe conditions to their supervisor and/or the safety hotline.
+ Greet/Check patients into department, answer phones, make appointments, verify appointments, and keep patients informed as to delays in the physicians schedule, print daily schedule as needed.
+ Update patient demographics, collect co-pays/payments, assure eligibility or secure an eligibility guarantee, request and send charts.
+ Responsible for gathering all necessary information required for the registration of new patients and for the updating of existing accounts: personal, demographic, financial and insurance.
+ Prepare daily sign-in sheets. Monitor sign-in sheet to ensure that all patients are appropriately called and coordinate communication between patient and staff.
+ Generate patient labels/fee tickets.
+ Assume responsibility and accountability for the daily cash box.
+ Oversee and ensure that the various Daily Cash Box Reports (DCBR) are complete and reconciled.
+ Provide input to Director/Supervisor for periodic Performance Appraisals.
+ Assist Medical Receptionists in day-to-day functions. Assist with on-the-job operations/customer service training as required.
+ Assist with daily staffing needs.
+ Assist with timekeeping, as needed.
+ At the close of the business day, balance monies and prepare the DCBR, attaching the calculator tape. Gather all checks, cash, any bankcard data and the DCBR together with the daily appointment schedule (indicating monies to be collected) and a copy of the patient sign-in sheet. Lead Receptionist will verify, approve and submit the package to the facility Business Services Coordinator.
+ Handle complaints in a professional manner and refers to the Director or Patient Liaison, when necessary.
+ Provide timely input to Director/Manager regarding patient, employee, system or facility issues, as needed.
+ Demonstrate courtesy and helpfulness toward patients and their families. Information given is accurate and complete.
+ Ensure efficient written and oral communication.
+ Demonstrate commitment to education and sharing of knowledge.
+ Assist in the orientation of new personnel to the office.
+ Obtain ongoing education consistent with level and area of practice.
+ May be asked to serve as a preceptor to others. This will include but not be limited to:
+ Completion of an 8-hour preceptor class.
+ Orient and train new personnel or assist in re-orienting/re-training existing personnel.
+ Review appropriate checklist and monitor completion of specific areas.
+ Help the orientee seek learning opportunities with a review of pertinent Policy and Procedure, observation skills, and checklist completion.
+ Provide feedback to supervisor on areas completed and areas needing additional training.
+ Demonstrate effective leadership skills.
+ Ensure that new employees are oriented to their department and well trained for their jobs.
+ Provide receptionist coverage.
+ Organize the department workload and establish work standards to promote efficiency and productivity.
+ Report problems with the scheduling application to appropriate department and vendor in order to minimize downtime to department.
+ Assist Manager in developing efficient systems which will reduce and improve clerical work in the department.
+ Conduct departmental staff meetings on a monthly basis or more frequently if needed and maintain minutes of all meetings.
+ Motivate and lead staff to ensure that performance standards are met or exceeded. Assist staff with evaluation and responses to patient complaints. Assist staff in the development and reporting of relevant quality management indicators.
+ Provide timely and constructive feedback on performance to department manager.
+ Keep staff apprised of changes in organization and departmental policies.
+ Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion.
+ Recognizs and analyzes the implications of new situations and develops workable solutions to maintain productivity and morale.
+ Act as a role model in demonstrating the customer service standards of the organization.
+ Demonstrate a commitment to personal growth and development by participating in external activities related to professional goals.
+ Respond cooperatively to managers and staff members in other departments to promote teamwork.
+ Assist Department Manager with cost containment solutions for the department and monitors supply ordering to be done in a cost conscious manner.
+ Attend administrative meetings as appropriate and contribute ideas for improving efficiency, productivity and patient satisfaction
**Qualifications:**
**Preferred qualification for this position include:**
+ 3 years experience in a medical setting or equivalent education
+ Type minimum 25 wpm (net) and possess computer skills
+ Excellent customer service and communication skills
+ Ability to effectively interact with public and co-workers
+ Working knowledge of insurances: HMO/PPO/EPO/Indemnity/Workers Compensation
+ Working knowledge of computerized registration, billing and collection procedures
+ Ability to recognize and set priorities to accomplish established objectives
+ Ability to perform basic math computations
**About the hospital you will serve:**
Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.
Facey is part of Providence, an integrated, not-for-profit network of hospitals, care centers, medical clinics, affiliated services and educational facilities across Alaska, California, New Mexico, Montana, Oregon, Texas and Washington.
We offer a full comprehensive range of benefits see our website for details http://www.providenceiscalling.jobs/rewards-benefits
**We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit**
https://www.providenceiscalling.jobs/rewards-benefits/
**Our Mission**
As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
**About Us**
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
**Schedule:** Full-time
**Shift:** Day
**Job Category:** Patient Services
**Location:** California-Tarzana
**Req ID:** 343891

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Posted: 2022-05-13 Expires: 2022-06-12

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Medical Receptionist, Lead *1,000 Sign On Bonus*

Providence Health & Services
Tarzana, CA 91356

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Receptionist
170th2019 - Receptionist
Overall Rating: 170/199
Median Salary: $29,140

Work Environment
Fair
97/220
Stress
Medium
127/220
Growth
Fair
116/220
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