1+ months

Medical Assistant \u002D Clinical Trials

Houston Methodist
Houston, TX 77002

Work Shift: DAY

Work Week: M \ F


Job Summary

March 2019
JOB SUMMARY
At Houston Methodist, the Medical Assistant (MA) position assists in the examination and treatment of patients under the direct supervision of the clinical or administrative leadership. This position is responsible for assisting providers in the administration of patient care in assigned clinical areas. The MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.


HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
\INTEGRITY: We are honest and ethical in all we say and do.
\COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
\ACCOUNTABILITY: We hold ourselves accountable for all our actions.
\RESPECT: We treat every individual as a person of worth, dignity, and value.
\EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES

PEOPLE \ 25%
1.Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. (EF)
2.Interacts with peers, staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner. Takes messages via telephone/email to forward to the provider/registered nurse. (EF)
3.Contributes towards improvement of department scores for turnover/retention/employee satisfaction, i.e. peer\to\peer accountability. (EF)

SERVICE \ 25%
1.Provides care to patients visiting the clinic under the direct supervision of a Physician,
Registered Nurse, or clinic leadership procedures, using cultural diversity and inclusion principles. In collaboration with the provider team, anticipates the needs of the specific patient population. (EF)
2.Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patients electronic medical record (EMR). care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and. (EF)
3.Follow\up with patient as appropriate to ensure compliance with recommendations, medications, lab/x\ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart. (EF)
4.Contributes towards improving department scores for patient satisfaction on department scorecard through peer\to\peer accountability. (EF)

QUALITY/SAFETY \ 25%
1.Prepares treatment rooms for examination of patients. Assists with maintaining equipment and supplies. (EF)
2.Reports observations, conditions and problems of patients to the physician or nurse to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind. (EF)
3.Sterilizes instruments and equipment under the supervision of Sr. Medical Assistant or Registered Nurse. (EF)
4.Contributes to identification of improvement activities, impacting quality and safety targets on the department scorecard, through peer\to\peer accountability, reporting near misses, and collaborating with the interprofessional team. (EF)

FINANCE \ 15%
1.Responsible for stocking exam rooms and taking inventory. (EF)
2.Uses resources efficiently' does not waste supplies. Self\motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members. (EF)

GROWTH/INNOVATION \ 10%
1.Offers innovative solutions through participation in performance improvement projects and professional development activities. (EF)
2.Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the individual development plan (IDP) on an on\going basis. (EF)

This job description is not intended to be all inclusive' the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post\secondary education, etc.)

EXPERIENCE REQUIREMENTS
oCompletion of one\year Graduate Medical Assistant position within HMSPG/HMPCG
OR
oTwo years medical assistant experience in a clinic/outpatient setting

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oMedical Assistant Certification through an approved credentialing certification agency within one year of employment, i.e. American Association of Medical Assistant or American Medical Technologists, or Emergency Medical Technician
oAmerican Heart Association BLS
oPhlebotomy certification preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on\going skills, competency assessments, and performance evaluations.
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co\workers in a manner consistent with a customer service focus and application of positive language principles.
oKnowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
oSkill in developing and maintaining clinical quality assurance to maintain accurate medical records
oDemonstrate a learning attitude toward solving problems, using good reasoning and judgment
oProvide safe patient\centered, compassionate and competent care
oProficient in computer skills for documentation and work\related purposes
oCompletes required continuous training and education, including department\specific requirements. Maintain current certifications

SUPPLEMENTAL REQUIREMENTS
Work AttireYes/No
Uniform Yes
ScrubsYes
Business professionalNo
Other (dept approved) No

On\Call* No (for Non\Exempt or Exempt jobs)
*Note that employees may be required to be on\call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel**
May require travel within Yes
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor €“ priority referral Protected Veterans requested.



Company Profile

Houston Methodist Research Institute was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies and treatments. The research institute was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540,000 square foot building dedicated to research, the research institute houses over 1,500 staff and trainees, 277 principal investigators and has more than 840 ongoing clinical trials.

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Categories

Posted: 2020-07-17 Expires: 2020-11-25

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Medical Assistant \u002D Clinical Trials

Houston Methodist
Houston, TX 77002

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