16 days old

Manager RN Team

Kaiser Permanente
Oakland, CA 94612
Supervises the operations of a single shift, maintaining high productivity. Ensures accurate nursing advice is provided.

Essential Responsibilities:
  • Collaborates with management team to plan and achieve organizational goals and objectives.
  • Ensures cost effective operations while remaining within budgetary guidelines.
  • Implements and maintains patient care and quality service standards to meet members and internal clients expectations.
  • Achieve a high level of customer satisfaction with emphasis on customer service and highest standards of quality and innovation.
  • Assists staff with resolving the more complex clinical questions.
  • Hires, trains, and supervises competent, productive and motivated staff.
  • Ensures clinical practice is aligned to The Joint Commission, NCAQ, federal, state, and local regulations.
    In call center setting:
  • Ensures accurate nursing advice is provided.
  • Ensures all calls are answered on a timely basis and maintain high productivity.
  • Troubleshoots minor problems with computers and phones.
  • Coordinates and directs daily shift operations in collaboration with other supervisors.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.
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    Posted: 2019-10-02 Expires: 2019-11-01

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    Manager RN Team

    Kaiser Permanente
    Oakland, CA 94612

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