2 days old

Manager, Process Quality Management

Atlanta, GA 30309
**Business Title:** Manager, Process Quality Management

**Requisition Number:** 82402 - 27

**Function:** Business Support Services

**Area of Interest:**

**State:** GA

**City:** Atlanta


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Process Quality Management to join our Digital Nexus Technology organization.


+ Support the Associate Director/Director of the Project Portfolio Management Office by assisting in developing, implementing and maintaining Intake/Demand, Project Management and Solution Delivery Life Cycle policies, standards and procedures

+ Assist in developing samples, leading practices and knowledgebase; Execute artifacts, guidelines, leading practices and frameworks for all Life Cycles supported

+ Act as a liaison in a decentralized environment, reinforcing the process and standards for all Portfolio Leads, Project Managers, Demand Managers, Technical resources and Business Analysts

+ Assist in creating and maintaining the establishment of frameworks to house multiple delivery methodologies, including Agile/SCRUM, Waterfall, Infrastructure Solution Delivery and Project & Program Management lifecycles

+ Lead objective delivery assurance methods and run consistent quality exercises (formal project gate reviews) across all portfolios; Monitor process and project quality and take corrective action to ensure projects are compliant with standards; Scope includes compliance on project schedule, scope, budget, risk and issue management

+ Document and escalate noncompliance issues; Create a governance framework specific to quality metrics to generate concise status and dashboard reports for project teams and leadership; Help identify lessons learned that could improve processes for future projects; Deliver training sessions & deploy communications associated with updated PPMO process and on-boarding


+ Minimum five years of recent and progressive experience supporting Portfolio Management or related activities (Investment Governance / PMO / PFMO / EPMO)

+ Bachelor's degree from an accredited college or university; Certification preferred (PMP, Six Sigma) and relevant Process Quality Assurance Certification is a plus

+ Familiarity with process quality management programs and methodologies (CMMI, Six Sigma, ITIL) for defect tracking and root cause analysis; Familiarity with project & program management methodologies (PMI)

+ Experience in establishing and integrating governance policies and providing tangible reporting metrics; Experience with best in class PPMO tools such as ServiceNow IT Business Management or Planview preferred

+ Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work

+ Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.

**GL:** 4

**GF:** 15310


Posted: 2022-05-13 Expires: 2022-06-12

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Manager, Process Quality Management

Atlanta, GA 30309

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