1+ months

Manager Marketing\u002D Physicians Organization

Houston Methodist
Houston, TX 77002

Work Shift: DAY

Work Week: M \ F


Job Summary


JOB SUMMARY
At Houston Methodist, the Physician Organization (PO) Manager Marketing is responsible for the development and coordination of strategic business and marketing plans for the continued growth of the Specialty Physician Group at Houston Methodist Hospital (HMH) and Primary Care Groups system\wide practices (PCG). This position has accountability for leading planning efforts for the implementation of marketing plans that result in improved revenue for PCG practices and in partnership with Corporate Marketing can increase market share for the primary care service line. This position works closely with HMH Business Development by providing practice level support for SPG doctors at our flagship hospital. This role works collaboratively with System Marketing and Communications, PO Administrators, Hospital Marketing teams, and local Business Development teams to produce and execute targeted business plans to drive practice volumes. Other broad areas of responsibility to be overseen by this role include: SPG at HMH and PCG onboarding, PCG practice web presence, and PO internal communications. This position communicates and interacts on a regular basis with the senior PO leadership, Medical staff leadership and members, Houston Methodist System Marketing and Communications, and hospital Marketing and Business Development teams and various PO Administrators.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.


HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
\ INTEGRITY: We are honest and ethical in all we say and do.
\ COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
\ ACCOUNTABILITY: We hold ourselves accountable for all our actions.
\ RESPECT: We treat every individual as a person of worth, dignity, and value.
\ EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE \ 25%
1. Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. (EF)
2. Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. (EF)
3. Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments' participates and/or leads and facilitates department process improvements as needed. (EF)
4. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
5. Ensure consistency and efficiencies across marketing and, where appropriate, partners with and communicates marketing plans and activities with physicians, administrators, and leadership. (EF)

SERVICE \ 20%
1. Plans and organizes day\to\day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
2. Drives department service standards and activities to impact department and/or system score for patient/customer\based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
3. Responsible for developing System PCG practice marketing strategy across the System and collaborates with marketing leaders across the System to ensure alignment. (EF)
4. Responsible for analyzing PCG trends, competitor landscape, consumer demand, and opportunities across the System to ensure PCG marketing plans meet volume targets and needs of institution and consumer demand.
5. Partners with hospital teams to identify local sponsorship opportunities in the community as a way to connect PCG practices with local communities.

QUALITY/SAFETY \ 15%
1. Ensures a safe and effective working environment' monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. (EF)
2. Uses and optimizes information systems to enhance operations' supports entity\specific performance improvement and data management/analysis functions. (EF)
3. Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer\to\peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety. (EF)
4. Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non\compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
5. Ensure integrity of the Methodist brand' work across business entities and departments to create a consistent execution of the brand strategy and message. (EF)
6. Leads physician onboarding process and ensure profiles are accurate, complete and timely. Ensures addresses remain current on all channels, and works with Digital Marketing to ensure SEO for new addresses/locations. (EF)

FINANCE \ 20%
1. Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost\effectiveness. (EF)
2. Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
3. Responsible for measuring and reporting on local PCG practice campaign results, and optimizing budget to meet marketing objectives. (EF)

GROWTH/INNOVATION \ 20%
1. Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department\specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment' adjusts effectively to work within new work structures, processes, requirements or cultures. (EF)
2. Proactively evaluates processes' recommends and implements action plan(s) for change' follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures. (EF)
3. Identifies opportunities and takes action to build strategic relationships between ones area and other areas, teams, departments, and units to achieve business goals. (EF)
4. Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on\going basis. Conducts conversations with staff on their development and IDP. (EF)

This job description is not intended to be all inclusive' the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o Bachelors degree in marketing,communications or related field
o Masters preferred

EXPERIENCE REQUIREMENTS
o Eight years marketing or communications experience

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o n/a

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on\going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate through a variety of channels with patients, physicians, family members and co\workers in a manner consistent with a customer service focus and application of positive language principles' engages the recipient(s) and helps them understand and retain the message
o Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization
o Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans' modifying ones own behavior to accommodate tasks, situations and individuals involved
o Demonstrates leadership qualities and critical thinking through self\direction initiative and effective interpersonal skills and oral/written communication skills
o Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions' using effective approaches for choosing a course of action or developing appropriate solutions' taking action that is consistent with available facts, constraints and probable consequences
o Ability to work effectively in a fast paced environment
o Demonstrates flexibility and adaptability in the workplace
o Ability to lead meetings, conversations and present with authority..
o Ability to uphold confidential and sensitive information.
o Proficient in spreadsheet, word\processing, and presentation software.
o Ability to engage and be open to ideas offered by others' works collaboratively and contributes to dialogue.
o Initiative in managing projects and communication with stakeholders.
o Has good judgment and decision making ability, with strong analytical and critical thinking skills' understands when to escalate issues.




SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) Yes

On\Call* No

*Note that employees may be required to be on\call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel**
May require travel within Yes
Houston Metropolitan area

May require travel outside Yes
of Houston Metropolitan area

**Travel specifications may vary by department.


Please note any other special considerations to this job: _________________________


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor €“ priority referral Protected Veterans requested.



Company Profile

Houston Methodist Specialty Physician Group\ As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part ofHouston Methodist Specialty Physician Group(HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading\edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non\profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.

",

Categories

Posted: 2020-07-17 Expires: 2020-11-15

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager Marketing\u002D Physicians Organization

Houston Methodist
Houston, TX 77002

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast