1+ months

Manager II, Risk Management



Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high€judgement decision€making where we cannot apply automation.
Our team is looking for a Manager II to lead a team of Risk Specialists that will implement protections on brands to mitigate fraudulent activity in our marketplaces. The Risk Specialists will be expected to accurately identify gaps and mitigate risks observed in our current mechanisms and policies, and provide recommendations by exercising professional judgement. In addition to managing the team, the candidate will be expected to work closely with Product and Engineering teams to drive tool improvements. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change.

An ideal candidate will have the ability to:

· Use independent judgement in routine and non-routine situations.
· Comprehend and apply policies and procedures.
· In accordance with Amazon€™s authenticity and safety standards, manage a team who plans, performs, and coordinate the completion of assigned Perfect Order Experience projects within deadlines
· Identify gaps and mitigate risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations by providing recommendations using professional judgement to safeguard Amazon€™s global marketplaces.
· Understand the work of other team members and challenge their understanding of current mechanisms and policies in order to further mitigate the risk of Buyers receiving inauthentic products.
· Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Perform follow up procedures to ensure agreed-upon controls have been implemented.
· Work closely with Product and Engineering teams to drive product improvements.
· Prevent Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations.
· Ability to manage multiple competing priorities
· Ability to prioritize in an ambiguous environment
· Adept at being a change agent by bringing solutions/ideas to tackle any


· At least 5+ years of experience working in relevant industries such as operations, investigations, project management, etc.
· 5+ years of people management experience
· Bachelor's degree
· Experience working across many teams such as Product, Project Management, Engineering
· Experience in driving product improvements end to end as a customer
· Exceptional written communication skills - able to write, clearly and succinctly
· Exceptional ownership and bias for action €“ willing to move quickly and decisively to resolve an incident
· Strong critical thinker with the vision to work both tactically and strategically
· Proven analytical thinking with a natural tendency to use data in decision-making and prioritization
· Excellent cross departmental collaboration skills


· Experience working in risk, fraud or compliance organizations
· High level of integrity and discretion to handle confidential information
· Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders
· Proven ability to bring clarity to ambiguous situation
· Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2021-02-01 Expires: 2021-05-07

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