16 days old

Manager II Information Systems Technology (Government) Fort Polk

AT&T
Leesville, LA 71446
Responsibilities:
  • Responsible for acting as a technical lead, supervising all Help Desk personnel on assigned shift, and overseeing day-to-day Help Desk Operations, including providing support services when required
  • Responsible for executing disaster recovery and business continuity tests, exercises, and real-world responses
  • Oversee all technical aspects of service delivery and customer service/support
  • Create and manage shift team schedule on a weekly basis
  • Administer and manage ticketing system for all technical related issues
  • Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems
  • Support, monitor, test, and troubleshoot hardware and software Information problems pertaining to the UC environment.
  • Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements for the UC platform.
  • Analyze system performance for potential security problems.
  • Configure, optimize, and test network servers, routers, and switches to ensure they comply with security policy, procedures, and technical requirements.
  • Demonstrate proficiency in applying security requirements to an operating system for the UC platform.
  • Implement applicable patches including IAVAs, IAVBs, and TAs.
  • This position requires the ability to work shifts on a 24 X 7 X 365 schedule, including on-call
  • Comply with the security requirements set forth in the Security Plan and applicable directives for the safe and secure operation of the UC platform as outlined in the Acceptable Use Policy
  • Safeguard the UC platform from unauthorized transmissions of data (such as sending data without encryption), tampering with the UC platform hardware, or manipulating the resident and application software
  • Report to the ISSM/ISSO or Program Manager any attempt to gain unauthorized access to Unclassified, Sensitive defense information, any failure, or any suspected defect which could lead to unauthorized disclosure of Unclassified, Sensitive information
  • Reports all potential or malicious incidents immediately to the ISSM/ISSO. If none of the are available users contact the US-CERT (formerly CONUS and South RCERT) immediately


Required Skills, Certification, Experience, and Education:

  • 5+years in design, integration, installation, and testing of complex communication systems.
  • Meet IAT II Certification requirements upon acceptance of the position
  • Must show Continuing Education Credit within the first 6 months
  • 5+ years of System Admin and maintenance work or related experience in an IT Service Management capacity
  • Bachelor's degree in IT or related field or equivalent experience
  • Additional Computing Environment Certification(s) preferred (e.g. MCSE, CCNA, CEH, CISA, etc.)
  • Security + or equivalent

Required Clearance:
Secret + Clearance



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Required Skills, Certification, Experience, and Education:
  • 5+years in design, integration, installation, and testing of complex communication systems.
  • Meet IAT II Certification requirements upon acceptance of the position
  • Must show Continuing Education Credit within the first 6 months
  • 5+ years of System Admin and maintenance work or related experience in an IT Service Management capacity
  • Bachelor's degree in IT or related field or equivalent experience
  • Additional Computing Environment Certification(s) preferred (e.g. MCSE, CCNA, CEH, CISA, etc.)
  • Security + or equivalent

Required Clearance:
Secret + Clearance



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Categories

Posted: 2019-08-07 Expires: 2019-09-22

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Manager II Information Systems Technology (Government) Fort Polk

AT&T
Leesville, LA 71446

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