1+ months

Manager, ERC Data & Analytics

University of Washington
Seattle, WA 98104

Manager, ERC Data & Analytics

Req #: 144437
Job Location Detail: Pat Steel Building 4th floor 
Posting Date: 01/22/2020 
Closing Info: Open Until Filled 
Salary: Commensurate with Education and Experience 
Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment.  As an employee you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Childrens University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Childrens.  Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine has an outstanding opportunity for an ERC Data, Analytics & Reporting Manager to establish, lead, and manage the ERC Data & Analytics team with the goal of ensuring comprehensive, leading practice Revenue Cycle reporting packages for audiences at all levels of the organization.

This manager will serve as the ERC liaison on all leadership committees regarding IT Data, Analytics, Data Access, and Data Integrity matters.  He/she will assess and identify organizational data & reporting needs related to Enterprise Revenue Cycle information.  He/she will evaluate national industry ERC Data & Reporting Standards for organizational relevance.  This manager will partner with ITS Analytics and Epic leadership to develop best practice reporting solutions, improved data quality and overall analytics capabilities.  This person will foster effective data utilization capabilities of ERC management, staff, and customers as well as ensuring consistency in reporting definitions.

The team reporting to this manager will design recommended reporting packages and solutions, including business justifications for ERC reporting needs at all levels of the organization. They will maintain a catalog of all ERC reports, source data, and calculations. They will collaborate with Enterprise Analytics team to ensure appropriate reporting needs are represented and built into the EHR systems e.g. charge capture, revenue trending, audit reports, revised dashboards, etc.  They will compare and standardize ERC related reporting across UW Medicine entities.  This team will translate operational needs to create report specs and collaborate with reporting resources in ITs to ensure appropriate medians and automation are in place.  This team will support ERC data and reporting needs for relevant UW Medicine projects, as well as administer project plans and operational procedures to meet end-user requirements. 

Additional key responsibilities include the planning, organization, and providing direction for all activities related to ERC data, analytics, modeling, prospective analytics, etc. This includes, but is not limited to impact assessments, prioritization of work efforts, an collaborating with IT Services to improve data integrity. Foster effective data utilization capabilities of management and staff, ensuring consistency in ICD-10 reporting definitions. Identify and manage reporting priorities related to the project charter; identifying, securing and developing team members; managing vendor activity; identifying and managing project issues, risks and decisions; ensuring quality project deliverables and outcomes; and managing stakeholder participation and ownership of the project.

Analytics Leadership
Establish and manage the Enterprise Revenue Cycle Data Analytics and Reporting Portfolio, process and roadmap.
Develop the framework from which the ERC Data Analytics & Reporting portfolio will be established, prioritized and maintained to provide industry standard ERC reporting packages as well as organizational specific needs.
Evaluate all reporting of ERC related data to ensure standardization of calculations, context and messaging. 
Ensure appropriate scope, requirements, prioritization, development schedule, resource availability, data validation, and end user training to deliver high quality outcomes and provide a high degree of customer service.
Support continuous improvement and alignment of analytics tools across UW Medicine Entities to support consistent ERC reports and data utilization.
Manage the collection and assessment of new Analytics work requests, ensuring they are efficiently and effectively triaged, assigned and executed to completion.
Facilitate the ERC Data Analytics & Reporting committee to align organizational ERC reporting

Analytics Leadership & Development
The Data Analytics & Reporting Manager plays a key role in collaborating with the ITS Services and Analytics management team to ensure the development and continuous improvement of the organizational Analytics capabilities and ERC related data integrity.
Partner with Analytics management team and ITS Services management teams to continuously improve organization, ERC data integrity, and system level messaging of information.
Working with colleagues, identify challenges and inter-team solutions.
Coordinate activities and projects with other leaders/managers in IT Services where interdependencies exist.

Customer Engagement
Create & maintain the processes and tools by which multiple analytics customers request work and manage critical aspects of their responsibilities. The Data Analytics & Reporting Managers productive collaboration with his/her customer stakeholders is core to the success of the analytics team in the optimal delivery of projects and other work for UW Medicines analytics clinical and business customers. Through the intake process and ITS governance committees, the Intake Manager will have regular interaction with management and leadership from across UW Medicine. Establishment of effective customer relationships is critical to the effectiveness of this role.
Build and maintain effective working relationships with analytics customers throughout business and clinical departments.
Establish processes, customer service standards, and communications standards to ensure external customers have appropriate visibility to status of requests and projects.
Evaluate all reporting of ERC related data to ensure standardization of calculations, context and messaging and to centralize the delivery mechanism of ERC related reporting needs. 

Personnel Management
Manage a team of professional business analysts to meet the ERC Data Analytics & Reporting needs of UW Medicine. This team has a magnified budget and resource impact on other ERC and ITS Analytics teams.  Successful performance of this team and the individual team members is critical to the overall financial success of UW Medicine.
Define appropriate staffing levels and skill sets needed to meet the needs of organization regarding ERC Data Analytics & Reporting.
Organize, lead, and motivate a team of customer facing business analysis and report writing professionals.
Understanding priorities, risks and constraints, assign staff to the activities to best meet customers' needs and in consideration of staff members' professional development.
Create processes and programs that encourage teamwork and collaboration.
Develop, mentor, and grow people, build skill sets, establish career paths and succession plans.
Model the behaviors and leadership competencies that are consistent with standards of UW Medicine, the ERC Division, and the ITS Analytics group.

Project Management Leadership
Provide leadership regarding ERC Data & Analytics needs  on large scale projects (for internal teams, partners, and ERC customers), such as an EHR implementation.
Develop appropriate relationships with project teams and/or vendors to make efficient use of UW Medicine resources.
Serve as primary ERC leadership liaison for all analytics or reporting related projects or project functions in larger projects.
Ensure appropriate reporting needs are anticipated, assessed and incorporated into EHR or ERC related application implementations.
Collaborate with vendors to ensure they assign appropriate resources meet timelines and fulfill contractual and other obligations to UW Medicine.
Manage RFP/RFQQ process in coordination with contracts manager when specific needs arise.

All job responsibilities will be performed to support the UW Medicine Mission and Vision.


Bachelor's Degree in IT Management, Data & Analytics, or related  field.
6+ years performing progressively more complex IT work management and technology business analysis, preferably working with reporting, visualization and analytics requests
Progressive, relevant experience related to IT work, project and/or portfolio management.
3+ years experience managing, coaching, and developing professional staff while fostering a collaborative team environment.
3+ years demonstrated experience developing, implementing and managing deliverables utilizing project management standards and processes.
Prior experience in a role with responsibilities developing and continuously improving processes in support of quality and/or throughput initiatives.
Prior experience in a role with a significant IT customer service component, with the ability to demonstrate the management of realistic expectations, communicate difficult messages and negotiate win-win solutions and strategies.
Extensive and demonstrated understanding of Healthcare Revenue Cycle Operations and BI reporting best practices.
Demonstrated customer service experience with practices to fully understand business needs and successfully translate needs into appropriate documentation for system implementation.
Demonstrated experience and knowledge of data, reporting, analytics, modeling, visualization, and predictive analytics
3-5  years experience with Business Objects/Crystal Reports, SQL, Tableau, Caboodle, and other related platforms.
3-5 years experience working through the complete report development lifecycle
Epic Certifications in HB and PB preferred
Excellent oral, written and interpersonal communication skills. The ability to interact professionally and effectively with various organizational levels and departments who have specialized technical knowledge. The ability to communicate ideas and recommendations in a public forum. 

Equivalent experience may substitute for educational requirements

- A background and passion for supporting business decision making through analytics, reporting, dashboard and visualization solutions
- A background in IT governance U
Understanding of data security and privacy issues, particularly within healthcare.
- Working command of SQL and other reporting tools
- Working knowledge of data visualization

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2019-12-05 Expires: 2020-03-21

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Manager, ERC Data & Analytics

University of Washington
Seattle, WA 98104
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