1+ months

Manager, Counsel - Card and Retail Bank, Customer Experience

Capital One
West Creek 7 (12077), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Counsel - Card and Retail Bank, Customer Experience

About the Role:

The Counsel in this role will play an integral role in the Legal department and the Card Legal team by advising business partners on sensitive, high impact customer complaint cases, all while receiving an unequalled introduction to all aspects of Capital Ones credit card business. Through the investigation of key cases, the attorney will (1) identify key trends in customer experience and litigation/regulatory activity; (2) advise business partners on the improvement of financial products and the development of new products; (3) address broader legal strategy questions that are identified through the analysis of individual customer experiences; (4) provide related guidance to stakeholders within Compliance, Legal, and the business; and (5) advise on written complaint responses that are provided to customers, state and federal regulators, and opposing counsel.

Basic Qualifications:

  • Juris Doctor from an accredited law school

  • Active member in good standing of at least one state bar

  • At least 2 years of law firm experience, government experience or in-house legal department experience

Preferred Qualifications:

  • At least 3 years of in-house legal department experience or other work setting supporting clients in a financial service industry

  • At least 3 years of experience working with consumer financial regulations

  • Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, the Fair Credit Reporting Act and the Equal Credit Opportunity Act

  • Ability to work in a fast-paced environment with minimal supervision

  • Ability to manage a large volume of work, including complex legal issues that may arise suddenly

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Posted: 2019-09-18 Expires: 2020-02-16

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Manager, Counsel - Card and Retail Bank, Customer Experience

Capital One

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