11 days old

Management, Account Management I

Kaiser Permanente
Aurora, CO 80014

Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the company's local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility.  Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results.


Essential Responsibilities:
  • Manage the day to day activities of account management team to optimize membership growth and other sales performance measures.
  • Communicate and implement goals and strategies to team clearly and persuasively.
  • Plan a course of action for team or unit; establishes priorities to accomplish goals, allocate resources and track results.
  • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
  • Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.
  • Build on the use of competency based hiring practices and implement account management training program.
  • Effectively leverage KP's Manager Coaching Program to support team development and excellence.
  • Formulate moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. This may include analyses of competitive products and services, pricing support activities, advertising strategies, market size and potential, short and long term growth forecasts, and account management and sales processes and techniques.
  • Actively participate in membership projections and goal-setting.
  • Using information obtained regarding market conditions, provide input in the development and implementation of strategies to achieve sales performance targets.
  • Develop and implement strategies for improving customer service, retention and growth among current accounts.
  • Anticipate business, marketplace and competitor dynamics and develop/implement strategies to ensure growth and mitigate adverse risks.
  • Responsible for leading efforts to maintain connectivity and resolve issues through regional infrastructures to focus on presenting One Kaiser to our customers.
  • Build effective channel strategies and relationships, specifically with key consultants and brokers.
  • Recommend changes in policies and procedures to achieve customer and KP goals.
  • Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.
  • Monitor and evaluate moderately complex plans; focuses on results and measuring attainment of outcomes.
  • Implement comprehensive account plan to meet the overall business objectives for membership, revenue and margin.
  • Accountable for ensuring budget for department/team stays allocated budget/costs targets.
  • Assist in the population and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting.
  • Ensure a high level of service is provided to group customers and their brokers, agents and advisors.
  • Provide required documentation that account management activities and staff are operating as 100% compliant per state and internal regulatory guidelines.
  • Continuously improve tools, technology, and processes to optimize effectiveness.
  • Categories

    Posted: 2020-03-23 Expires: 2020-05-03

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    Management, Account Management I

    Kaiser Permanente
    Aurora, CO 80014

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