11 days old

Mainframe Level 1 Technical-7

Citigroup
Irving, TX 75062
**About Citi:**


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.


Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.


**About Our Team:**


Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citis operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citis workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.


**In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.**


**Job Overview:**


The Associate Infrastructure Analyst is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.


**Responsibilities:**


+ Assist in the execution of Technology Infrastructure delivery activities and apply basic technical knowledge to provide user-support for applications, software, hardware and network issues

+ Assist in performing basic diagnostic work to recognize, track, and report on problems, escalating when necessary

+ Resolve simple, routine problems and partner with proper parties to resolve more complex problems

+ Use Citi's risk management and control methods (risk, self-assessment, COB, audit, etc.) to conduct periodic reviews of activities and ensure work is compliant with risk objectives

+ Use precedence, best-practices and established disciplinary knowledge to assist in making and implementing decisions

+ Grasp internal stakeholder requirements, expectations and effectively resolve problems

+ Research and interpret factual information and identify inconsistencies in data or results

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ 0-2 years of relevant experience

+ Effective written and verbal communication

+ General knowledge of infrastructure technologies and standards within specialty area(s)

+ Detail oriented and self-directed

+ Ability to work in virtual / in-person teams and work under pressure or to a deadline


**Education:**


+ Bachelors/University degree or equivalent experience


Enterprise Command Center Mainframe Analyst


**_Excited to grow your career?_**


We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!


Our people make all the difference in our success.


--------------------------------------------------------------


In this role you will be responsible for providing technical support for Citibanks global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.


We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner. You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.


Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority


**Responsibilities:**


+ Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate

+ Participate in testing activities, including the creation and execution of basic test scripts

+ Apply comprehension of how the team interacts with others in accomplishing objectives

+ Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures

+ Exchange ideas and information in a concise and clear manner

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Requirements:**


+ Previous relevant experience preferred

+ Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

+ Effective written and verbal communication skills

+ Effective analytic/diagnostic skills

+ Ability to work with virtual and in-person teams, and work under pressure or to a deadline

+ Demonstrated knowledge of operational process changes and improvement

+ Bachelors/University degree or equivalent experience


**In return, we offer:**


+ Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)

+ Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success

+ A great environment for learning new technology and tools, online and instructor led training opportunities

+ Working in a friendly, dynamic and multinational environment

+ Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

+ A chance to make a difference with various affinity networks and charity initiatives


-------------------------------------------------


**Job Family Group:**


Technology

-------------------------------------------------


**Job Family:**


Infrastructure

------------------------------------------------------


**Time Type:**


Full time

------------------------------------------------------


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


-----------------------------


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Mainframe Level 1 Technical-7

Citigroup
Irving, TX 75062

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast