29 days old

Channel Development Lead- Pharmacy Integration Operations Support- WAH Nationwide

Humana
Tampa, FL 33603
Description The Channel Development Lead will translate Departmental Strategic direction of the broad Humana Pharmacy organization, and its key component organizations (Humana Pharmacy Mail, Humana Specialty Pharmacy, Humana Retail, PrescribeIT) into actionable tactical strategies which will effectively drive to key growth and utilization metrics, measures and other goals thus achieving team and departmental outcomes. These tactical strategies will effectively define and uncover business growth channels, and align these new business partners to develop growth and utilization opportunities. The Lead will further optimize existing relationships of currently aligned operationally-based partners (Home, Clinical, Medicare and Medicare Markets, Call Centers, etc.) to improve incremental Humana Pharmacy growth. Responsibilities The Channel Development Lead will work in a cross functionally, in matrixed environment reaching across multiple business channels including but not limited to: Humana Pharmacy Solutions, Medicare and MAPD Markets, Providers, Humana Clinical Operations, Home Operations, Joint Venture relationships, new and emerging Clinical Outreach Teams, Customer Service Organizations, Humana Business Development, and more. Duties & Responsibilities + Lead a team of channel development professionals + Deliver annual incremental growth of member referrals to Pharmacy + Translate departmental and corporate strategies into actionable tactical strategies and roadmaps to drive Rx referrals, incremental prescription growth and long-term member pharmacy mail order utilization + Develop, enhance and optimize existing Humana business, member pharmacy referral sources (channels) + Identify new, unique opportunities to identify incremental growth initiatives + Identify, develop and grow new business (channel delivery) partnerships + Build DRI relationships with key business (channel) leaders: Level 1 Contact DRI, Level 2 - Business owner DRI + Establish processes and actions needed to leverage new channels in a manner to support their business outcomes, while leveraging the newly aligned partner to source member referrals to the Pharmacy Education team. + Specify data, reporting and trending criteria needs to best assess effectiveness of channel performance, identify trends to uncover and optimize previously unforeseen incremental growth opportunities + Initiate and drive adoption of campaigns, processes and pilots which our aligned business partners will support that will enhance business outcomes and grow referrals to the Pharmacy Education Team + Assure success measures and clearly established and the ability to track, trend and react to data which speak to outcomes. + Identify and guide the development of support materials needed enhance member referrals to include but not limited to: Informational pamphlets, educations and training materials, reference documents, contact communications, incentives, etc. + Assure the Pharmacy Integration Team and its strategies remain agile and evolve with the changing needs and processes of the aligned business/channel partners Role Essentials: + Bachelor's degree in business, or a related field + Experience in healthcare, PBM industry or related business + 5+ years of experience leading and developing a team + Experience working in a matrixed environment Role Desirables: + Experience working with initiatives associated with Humana at Home, Kindred at Home, In-Home Wellness Assessment, or Retail Contact Center + Sales experience + Masters degree + Project Management Certification Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy <>

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Posted: 2020-07-08 Expires: 2020-08-28

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Channel Development Lead- Pharmacy Integration Operations Support- WAH Nationwide

Humana
Tampa, FL 33603

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