14 days old

Logistics Operations Analyst

CVS Caremark
Woonsocket, RI 02895
**Job Description**

This position is responsible for supporting the management of courier and small parcel vendor agreements that support last mile transportation from the Coram Pharmacies to the end customer and mitigate any issues or concerns regarding quality of service. Responsible for assisting the CVS Procurement team in the transportation courier services RFPs, negotiations, contract development and expense inputs, including transportation rates and billing. Serve as departmental liaison between various business partners and operations management within the organization regarding courier service needs. Manage courier compliance program. Responsibilities also include a lead role within the Freight Audit, courier and small parcel invoicing process and Customer Service Model.


**Required Qualifications**

Track total courier and small parcel spend by type/mode of delivery for last mile deliveries.

Assist with identifying potential RFPs and negotiating new rates for cost savings opportunities.

Manages communication between Couriers, pharmacy operations, and management with regard to pick up, cancellation, and schedule changes to ensure clarity and timeliness of communication.

Serve as a contact between Courier & Coram Rx team.

Resolve all discrepancies with regard to billing and invoicing payment process.

Ensure Couriers comply with all federal, state, and local regulations for Last Mile Delivery. Implement procedures to ensure regulations are met.

Assist in the management of freight audit administration and reporting.

Partner with Internal Operations Managers and pharmacy managers to meet customer expectations.

Create, maintain and distribute Coram last mile metric reports/scorecard.

Define and analyze performance metrics on a weekly/monthly basis. Collaborate with operations on adding efficiencies to delivery process that will drive down total Courier spend and improve customer service.

Partner with 3rd party Logistics provider to monitor Courier performance and implement solutions to ensure service levels are attained.

2-4 years prior experience in a related field

Bachelors degree or 8 years equivalent experience


**Preferred Qualifications**

TMS (Transportation Management System) experience

Tableau

Demonstrated ability to perform root cause analysis and independently solve business problems

Ability to effectively communicate with all levels of management, written and verbal

Strong time management and organizational skills to effectively prioritize and manage multiple initiatives in order to maximize the business impact

Proven ability to work with a high degree of accuracy, confidentiality and attention to detail

Proven track record for constructing and presenting data to support recommendations and project objectives

Proven ability to lead, influence, and drive decision-making and consensus across all levels within the organization

Proven ability to comprehend, interpret, and apply sound business judgment

Ability to develop and implement sustainable processes


**Education**

Bachelors degree or 8 years equivalent experience


**Business Overview**

**Its a new day in health care.**


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Posted: 2019-10-31 Expires: 2019-11-30

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Logistics Operations Analyst

CVS Caremark
Woonsocket, RI 02895

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