1+ months

LN Logistics Support Analyst

Infor
Praha, Hlavní město Praha 110 00

The LN Logistics Support Analyst provides support to customers, answering questions on functional aspects of the LN ERP product and conveys customer feedback to the product development team. Being specialized on the Logistics modules (Warehousing, Sales, Purchases, Shop Floor Control, Planning, Services...), the analyst serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for Support Analysts to strengthen our regional Support team in an environment that is evolving at a fast pace, together with the Infor Cloud suites. 

What we have to offer:

  • A professional and agile working environment
  • Work with most recent technologies
  • Self-realization and professional growth
  • A multi-national team with motivated, young and highly ambitious IT professionals
  • Full time employment contract
  • Great benefit package


    What will you do:

    • Answering questions from our EMEA customers, being fully responsible for the resolution of issues you are handling. 
    • Independently analyzing and testing most of issues, employing all the available resources and documentation. 
    • Proactively keeping customers informed of how and when problems are resolved with focus on retention and referenceability, documenting all information in required tracking systems. 
    • Responsible for appropriate referral to other departments, if necessary. 
    • Contributing and maintaining the documentation available in the global LN knowledge base. 
    • Developing product knowledge and identifying areas for further specialization. 


      Knowledge and Skills, You Bring to the Organization

      • Team player. Excellent customer focus and communication skills 
      • Strong analytical, technical and problem-solving skills 
      • Experience in Application Support (preferably ERP-related) with usage of ticketing systems, knowledge of ticket lifecycle 
      • Knowledge of logistic processes such as Warehousing, Order Management, Manufacturing and/or Planning. Accountancy studies or experience is a plus. 
      • Advanced IT skills are welcome, including but not limited to reading and writing queries, read trace and log files, interpret source code. Previous exposure to ERP software (Baan, LN, SAP, Microsoft Dynamicsu2026) and Cloud Technologies (AWS) is an advantage 
      • Fluent in English and possibly in German. Another European language like Italian, French, Russian is preferred. 

Categories

Posted: 2020-12-14 Expires: 2021-05-14

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LN Logistics Support Analyst

Infor
Praha, Hlavní město Praha 110 00

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