1+ months

LEARNING EXPERIENCE QUALITY METRICS SPECIALIST

University of Washington
Seattle, WA 98104

LEARNING EXPERIENCE QUALITY METRICS SPECIALIST

Req #: 172913
Department: CONTINUUM COLLEGE
Job Location: Other Location
Posting Date: 10/07/2019 
Closing Info: Open Until Filled 
Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

UW Continuum College (UWC) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. Were focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, were creating new educational opportunities to help people thrive in a world of change.

UWC seeks to continually improve the quality of the learning experiences we offer. We are creating a new position for a Learning Experience Quality Metrics Specialist, who will be responsible to track and report on institution-level learning quality metrics, including course engagement, GPA information, retention, and tracking specific learning outcomes.

This role will be collaborating with UWC teams to identify metrics, working with program managers, learning systems specialists, instructional designers, and our marketing team, to identify the most meaningful metrics, extract and analyze data from our systems, and report on outcomes to program directors, team directors, and senior leadership. This role will be key to our ongoing program iteration, improvement, and success.

RESPONSIBILITIES:
Data Gathering and Analysis
  • Extract data from learning systems using a combination of API calls and spreadsheet downloads
  • In consultation with director and other staff, combine and analyze data to produce reports relevant to students learning experience and outcomes, including time spent on tasks, student success on assessments related to specific learning outcomes, and student overall course progress
  • Work with the team to establish a Learning Record Store for easier data gathering and analysis
  • Monitor and support use of learning analytics tools embedded in courses via consultation with course instructors, TAs, academic advisers, and UWC Online Learning Analytics team
  • Conduct research (user groups, surveys, literature reviews, interviews, potentially qualitative research) on learning experience and learning quality metrics to measure quality of the UWC learning experience
  • Suggest new research methods and metrics to better measure and influence iterative improvement of the UWC learning experience
  • Participate in regularly gathering data to help find solutions for ensuring a high-level of course, certificate, degree, and program quality
  • Other responsibilities as assigned

    Quality Metrics Change Management
  • Plan metrics and identify data that can be used to answer key questions about the quality of our diverse UWC program offerings
  • Work individually and in teams to identify new quality metrics to track; implement workflows to track these metrics
  • Make suggestions to UWC teams on how they might use the data, metrics, and results gathered by this position
  • Work with our team of Instructional Designers and instructors to help tie assessment data to specific learning outcomes
  • Participate in monthly meetings of the university-wide Assessment Group

    Quality Metrics Process Management
  • Create workflows and coordinate work to consistently track and share quality metrics established by teams within UWC
  • Check the quality of metrics to ensure that they are effectively measuring accurately, precisely, and consistently, and can be used to improve students lifelong learning experiences with UWC

    UWC team members bring their talents to a successful, respected and financially self-sustaining professional and continuing education environment that values collaborative decision-making, innovative solutions and environmentally sound green practices.  We are passionate about improving the educational experiences of our students and creating lasting partnerships with campus and our community.

    REQUIREMENTS:
    Bachelors degree and two-years' experience to include:
  • Experience evaluating learning or product quality and customer satisfaction
  • Strong interpersonal skills
  • Experience working with and aggregating data from a variety of sources (spreadsheets, databases, etc.), producing reports based on data, and consulting with stakeholders about use of data
  • Experience using Excel (as a database), SQL, Jupyter, or other data analysis and information management tools
  • Experience presenting or summarizing to strategic decision makers
  • Experience or coursework in user design or user research
  • Experience designing and running any of the following: online student surveys, user groups, literature reviews, interviews, or qualitative research
  • Knowledgeable about and experience with online courses in higher education
  • Aware of and sensitive to issues faced by non-traditional students working to complete a college degree

    Opportunities for further learning about learning-specific data and our data context and tools will be provided on the job.

    DESIRED:
  • MA degree (education, student services, learning sciences or related field)
  • Experience evaluating quality of higher education offerings
  • Experience with learning analytics, particularly with Learning Record Stores
  • Experience using APIs to gather data from cloud software, particularly learning software like Canvas or Open edX
  • Experience using R, SPSS, STATA, or other statistical software to analyze data about human interaction
  • Experience with Salesforce data
  • Experience in professional and continuing education, or students working in similar circumstances

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Categories

    Posted: 2019-12-05 Expires: 2020-02-02

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    LEARNING EXPERIENCE QUALITY METRICS SPECIALIST

    University of Washington
    Seattle, WA 98104
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