Leader, Customer Insights Denver, CO

Does playing a pivotal role in a client-side Research & Consumer Insights team sound exciting to you? How about working for a global fintech company and gathering insights that drive decision making across over 50 offices worldwide? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Leader, Customer Insights!

Western Union powers your pursuit.

In this role you will manage tools to provide the organization with the insights into consumer behavior, market reactions, and competitive insights needed to support strategic decision-making across multiple service categories and brands.

Role Responsibilities

• Focus on driving critical consumer insights across the organization
• Managing complex international consumer research programs, mentoring employees in other global offices and serving as a subject matter expert for key stakeholders across the business
• A critical part of the role will be organizing and synthesizing multiple sources to deliver consumer insights that drive strategic and operational decision making
• You will be deeply engaged in designing, executing, analyzing and disseminating consumer research and providing clear direction on implications to business partners.
• You will interact closely with business leaders in the Americas, augmenting their consumer understanding, and providing clear input to business growth strategies.
• Manage both custom and programmatic consumer research and be able to clearly define business issues, frame research objectives, implement appropriate methodologies and deliver critical insights to business partners
• You will co-ordinate and manage domestic and international research projects, both quantitative and qualitative Handle and deliver on diverse research needs across all areas of the business (including but not limited to innovation, brand, communication, pricing, CRM, customer experience).
• Work with a diverse set of external vendors to ensure delivery of appropriate insights and that they are delivered in a cost effective, accurate and timely fashion
• Conduct internal presentations, workshops and training sessions based on research data, and tailor this output according to the needs of different audiences. Leverage historical research and mine existing research databases to answer key business questions.

Role Requirements

• 5+ years overall experience
• Quantitative, qualitative, etc research experience
• Voice of customer experience

We make financial services accessible to humans everywhere. Join us for whats next.
Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary
The on-target earnings range is $135,770 186,000 USD per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States-specific benefits include:
Family First Program
Flex Time Off
Medical, Dental and Life Insurance
Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following
applicable laws.

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