1+ months

Lead Genesys Cloud Engineer (Remote)

Humana
Meridian, ID 83642 Work Remotely
**Description** The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams. **Responsibilities** Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation * Designs and develops solutions using Genesys PureCloud platform * Work with business analyst and technical leads to develop customer experience center platform requirements * Responsible for development, tests/debug programs, and maintains/supports deployed interfaces * Adhere development practices and coding principles * Perform Proof of concepts as needed **Required Qualifications** + Bachelor's degree in Computer Science or related field + Minimum of 3 years of coding/development experience in Contact center platforms + Strong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform + Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect + Strong programming experience with implementing API/Web Services + Strong programming skills + Database knowledge pertaining to SQL and MongoDB will be considered a plus + Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics) + Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic + Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation **** **Preferred Qualifications** + Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc. **Additional Information** \#Cloud \#LI Remote **Scheduled Weekly Hours** 40 <>

Categories

Posted: 2020-11-23 Expires: 2021-02-21

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Lead Genesys Cloud Engineer (Remote)

Humana
Meridian, ID 83642

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast