11 days old

Lead, Demand & Portfolio

Humana
Albuquerque, NM 87190
Description The Lead, Demand and Portfolio Management collaborates with the business portfolio team to align the IT portfolio and demand for the Customer Experience Center Platform (CECP). The Lead, Demand and Portfolio Management manages program/project portfolios and roadmap. Works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities The Lead, Demand and Portfolio Management organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Required Qualifications + Bachelor's degree + Cloud Technology Implementation experience + 3 or more years of program management experience + 2 or more years of Agile Project Experience + Ability to manage multiple tasks and deadlines with attention to detail + Ability to communicate effectively and deliver presentations to senior leaders + Advanced experience leading special projects and producing metrics, measurements and trend reports + Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications + MBA or other Advanced Degree + Previous experience in telecom, contact center or software industries + 8 or more years of technical experience + CaaS Large Project/Program Management Experience + Possess a solid understanding of operations, technology, communications and processes + Possess a solid understanding of SaFe Agile processes and Agile portfolio planning + Familiarity with collaboration tools such as Microsoft Teams + Six Sigma certification + PMP certification + Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams Additional Information Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. <>

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Posted: 2020-03-23 Expires: 2020-04-22

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Lead, Demand & Portfolio

Humana
Albuquerque, NM 87190

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