1+ months


University of Washington
Seattle, WA 98104


Req #: 176284
Job Location: Other Location
Job Location Detail: 1616 Eastlake 
Posting Date: 01/21/2020 
Closing Info: Open Until Filled 
Salary: Salary commensurate with education and experience.  
Shift: First Shift 
Notes: Conditions of Employment:
  • It will be necessary to work in other departmental locations in order to meet patient service requirements, especially at Harborview Medical Center.  In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions.
  • Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather.
  • Must be able to meet with all shifts on a regular basis.

The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.

Our Laboratory Medicine department has an outstanding opportunity for a full-time (100%) Laboratory Operations Manager - Virology.  Under general direction from the Division Administrator, the person in this role is responsible for overseeing the day-to-day administration of all non-scientific Laboratory operations to ensure the smooth operation of the laboratories.  An understanding of the overall mission and objectives of the division is essential, as well as a clear understanding of how the infrastructure and support services of the Laboratory and the Virology Division must be aligned to maximize the achievement of these goals.

This highly visible Laboratory Operations Manager requires a high degree of autonomy, personal initiative, professionalism, flexibility and independent judgment under sometimes stressful conditions.  The employee in this position must have working knowledge of laboratory operations and processes as well as excellent written and verbal communication skills.

Within the Laboratory program:

Operations.  Oversee services supporting the Laboratory operations, including:
  • Facility and building maintenance support.  Oversee facility and building maintenance services provided within the Laboratory.  Liaise between vendor contacts and laboratory personnel.
  • Space and equipment analyses.  Collect and analyze data for maintenance and utilization of laboratory facilities.
  • Computer support.  Coordinate computer support for the Laboratory provided by outside organizations for server and desktop computers (external), as well as support for network and Laboratory Information System (LIS) (UW and Laboratory Medicine IT). 
  • Temperature monitoring system.  Develop, implement and manage internal procedures for the temperature monitoring system within the Laboratory.  Serve as the primary point of contact for communication between the system vendor technical support and laboratory personnel.
  • Equipment maintenance. Monitor and schedule periodic maintenance (PM) for all laboratory equipment managed by UW Scientific Instruments.
  • Record maintenance.  Manage record shredding and archiving services through Iron Mountain.
  • Coordinate student and trainee rotations within the laboratories.  Communicate with and schedule rotations for students, Lab Med Residents, and Fellows within the Laboratory.
  • Manage Work Study student assistant program.  Recruit, screen, interview and hire undergraduate students for student assistant positions.

Procurement.  Collaborate with Virology administration and laboratory personnel to oversee acquisition of laboratory equipment and supplies to capture bulk discounts, preferred vendors and suppliers, and standardize equipment purchases and maintenance contracts, including meeting and negotiating with sales representatives to address Laboratory needs.  Manage review and strategic planning for equipment upgrades and replacement. 
Regulatory Affairs & Compliance.  Monitor Laboratory projects to ensure compliance with institutional, federal, state, and local policies and regulations.  Assist the laboratorys research scientists in collaboration with Virology administration to address compliance issues in accordance with laboratory audits (CAP, outside contracts, and/or FDA) and accreditation.  Oversee Quality Assurance activities of clinical research projects within the laboratory including document control process and standard operating procedures.
Organizational Development.  Work closely with the Laboratory managers and Virology administration to create staffing plans and benchmarks to ensure appropriate staffing levels. Develop and maintain monitoring tools and reports that provide appropriate indicators of performance.  Plan annual quality improvement projects.  Oversee development of special reports for program development.
Financial.  In consultation with Virology administration, approve operational and capital expenditures, analyze financial data, prepare statistical and budget reports, and make recommendations and/or take appropriate corrective action.

Bachelors degree in the Health Sciences or equivalent field AND two years of relevant laboratory experience OR equivalent education/experience.

Additional Requirements:
  • Strong communication skills (written and verbal).  Ability to communicate in a diplomatic, friendly, yet effective manner with representatives and various colleagues both internal and external to the Laboratory.
  • Moderate to excellent proficiency in Microsoft Office products including Word, Excel and Access.
  • Proven organizational skills with the ability to work well in a fast-paced and demanding environment, and be able to balance multiple, competing priorities.
  • Foster collaboration among staff and establish a cohesive environment in which everyone can share ideas and needs in an open, trusting manner, making it easy for employees to disagree or offer contrasting points of view.
  • Create a climate in which people want to do their best; invite input from each person and share ownership and visibility; make each individual feel her or his work is important; be someone people like working for and with.
  • Clearly assign responsibility for tasks and decisions; monitor process, progress, and results; craft approaches likely to be seen as appropriate and positive.
  • Work with issues within the Laboratory firmly and in a timely manner; regularly review performance and hold timely discussions.
  • Ability to work through conflicts; read situations quickly; ability to work with complicated tough agreements and settle disputes equitably; find common ground and get cooperation with minimum of disruption.
  • Understand and encourage unique contributions of individuals; appreciate importance of not treating everyone the same all the time.
  • Exemplify the UW Medicine Service Culture Guidelines with a strong commitment to service excellence.

  • Knowledge of academic research and/or medicine.
  • Experience working with academic medical faculty.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2020-01-21 Expires: 2020-03-20

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University of Washington
Seattle, WA 98104
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