6 days old

Job Posting Title Field Service Engineer (f/m/d)

Danaher
Lund, NV 89317

Field Service Engineer - Sweden

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you€™ll find a rewarding role here. Our career opportunities are as diverse as our products, and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, would you like to join us?

Position Summary

The Field Service Engineer position is part of Pall€™s Service and Support organization and reports to the Field Service Manager. The FSE role requires a hardworking & dynamic individual who is able to support all aspects of repair, installation, maintenance and calibration of Pall Corporation machinery at client sites whilst supporting the growth of sales and service together with customer satisfaction.

Key Responsibilities

Customer Satisfaction

  • Customer Satisfaction is key! Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, and upgrades. A clear advocate for the customer and a steward for the company.
  • Responsible for accurately adding Service Calls into Pall€™s Service Management System (SMS), scheduling visits and closing service calls at the time of completion. These actions drive exact customer invoicing, relieve inventories of parts used and ultimately works towards our objective of accurate reporting for business management purposes.
  • Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a €œfirst time fix€.
  • Excellent follow-up skills to insure we exceed customer expectations and close all outstanding issues €“ takes charge of customer issues and services as the primary customer contact.
  • Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
  • Handling Call Escalations - ability to identify, own and track any issues with an account, according to call critical issue procedure, to reach resolution.
  • Responsible for training customer personnel in the operation/maintenance of Pall Systems

    Financial Management & Growth
    • Excellent sales ability measured by the attainment of revenue goal by individual and their territory with expected year-over-year growth targets set at beginning of each calendar year. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and the support of sales initiatives through lead generation.
    • Handle individual expenses with on time monthly submission of expense reports.
    • Completion of weekly scheduling reports and participation in all Team calls.
    • Able to effectively position Service offerings and agreements on both existing and new equipment and convey that value to customers to drive more business

      Continuous Improvement
      • Leads by example to develop a robust continuous improvement culture, proactively seeking opportunities within the team and organization.
      • Assumes accountability around daily management and monthly critical metrics
      • Acts as a champion of Danaher Business System (DBS) and brings to bear internal and external DBS expertise to map improvement plans and drive sustainable improvements

        Sales Support
        • Service Leads: ability to handle customer accounts and when accessing accounts, learn from customer where we can add more value by offering services (e.g. rental units, consumables, service on other equipment, etc.).
        • Equipment leads: use internal tools and partners to generate new equipment leads to support Sales growth
        • Partner with sales to support current sales initiatives to drive growth

          Qualifications

          Bachelors (ideally in a technical or engineering field) or Military /technical education/experience equivalent

          BTEC, ONC or HNC in Engineering OR five years' equivalent work experience/military training

          5+ years of prior field service experience in related field is preferred

          Highly computer literate, especially in MS-Office (SAP a plus)

          Strong deductive reasoning and problem-solving skills

          Commercial experience, including direct selling of products or services

          Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application

          Valid driver€™s license and valid current passport required.

          Willingness to travel (domestically and internationally) 50-75%

          Fluent in English and Swedish - other languages an advantage

          Desired competencies

          Team oriented with a positive attitude to work with, support and motivate FSE€™s and service team members.

          Inclination and ability to listen to partners (e.g. Customers, Sales, Customer Service) and generate relevant insights.

          Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.

          Sense of Urgency - must have the drive/motivation to take action. Prioritize daily activities and resolve requires immediate attention.

          Strong Interpersonal and Communication skills - must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers.

          Good documentation practices and basic knowledge/understanding of GMP.

          Ability to adapt - must be flexible and understanding with change as it occurs regularly for a FSE throughout the week. Capable of thinking quickly and responding positively to those changes.

          Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today€™s most dynamic, growing industries. Danaher is a global science & technology innovator committed to enabling our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

          At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need hardworking people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and add new value for customers and shareholders.

          Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

          Equal Opportunity Employer

          Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

          Interested? Join the PALL Team!

          If you would like to explore this opening further and find out more about our salary & benefits package, please do not hesitate to contact us!

          Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Job Posting Title Field Service Engineer (f/m/d)

Danaher
Lund, NV 89317

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