1+ months

Japan DC Site Manager

The DCSM team is responsible for 24x7 management and tracking of all activity within the current and future-processing environments of all strategic data centers. This functional group manages all Business-as-Usual (BAU) activity and projects including hardware installs, upgrades, and break/fix trouble related activity. It also assures the proper and timely coordination of escalated processing incidents.

The DCSM team is the managing interface, and coordinator, for all Corporate Reality Service (CRS) and Citigroup Security and Investigative Services (CSIS) activities within the facility. The DCSM team is responsible for managing the full lifecycle of the media libraries, e.g. BAU processing, capacity forecasts, consumables trending, and disposal. The DCSM team is also responsible for enforcing all compliance policies, while taking an active lead in the change control process, as it relates to the processing floor and surrounding facility.


+ Responsible for the day-to-day management of a strategic APAC Data Center facility by providing day-to-day leadership for support and execution of the Data Center requirements

+ Manage and strategize activities with outcome-based focus on continuous improvement

+ Review staffs performance, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development

+ Manage a team of technical Data Center operations personnel (outsourced and FTE) across four distinct functional areas

+ Establish and maintain working relationships with appropriate business, technology and development management levels

+ Displays passion and optimism

+ Inspires respect and trust

+ Mobilizes others to fulfill the vision

+ Provides vision and inspiration to peers and subordinates

+ Establish meaningful metrics and management reports

+ Ensure all GPMs support CITMP Level III procedures that in turn support Level II requirements

+ Complete necessary documentation with appropriate frequency to ensure compliance with Level III procedures

+ Direct interaction w/Senior CTI and client representatives to ensure business alignment

+ Manage multiple PMO and internal projects across all disciplines

+ Influence peer organizations within CTI to coordinate and facilitate the various strategic initiatives impacting his/her respective site

+ Manage expectations of Senior Management, clients, partners, peers and subordinates for availability and performance assurance across a large user base

+ Lead Data Center planning initiatives to achieve business goals by prioritizing technology initiatives

+ Coordinate evaluation, deployment and management of current and future technologies

+ Manage the lifecycle for all network, server and storage infrastructure

+ Continually assess and evaluate the state of the Data Center and develop initiatives to reduce cost and create efficiencies

+ Manage vendor relationships with service providers, manufacturers and contractors to obtain maximum efficiency and effectiveness (safety, cost, equipment longevity and reliability)

+ Provide vision and purpose to ensure Data Center goals and plans are implemented

+ Monitor budget, lead cost reduction efforts

+ Build, develop and document strategies using well-disciplined written deliverables

+ Flexibility to adjust to changing requirements, schedules and priorities

+ The ability to socialize ideas, make recommendations and gather team consensus to move forward

+ All other activities as needed


+ A minimum of a Bachelors degree in in computer Science, or Engineering (Mechanical or Electrical) or equivalent experience

+ At least 10 years or ten years of prior data center operations experience. This experience should encompass the implementation, maintenance and analysis of:

+ Data center facilities (Raised Floor, Power, Cooling, BMS etc.)

+ Hardware (servers, mainframes, storage devices, etc.);

+ Communications infrastructure (including carrier equipment and structured cabling);

+ Strategies, tools and effective troubleshooting techniques;

+ Audit and compliance tasks (both internal and external).

+ A hands-on individual with multiple hardware platform knowledge (HP, Dell eMC, IBM, Hitachi) is required. Strong background in enterprise data center facilities and infrastructure environments such as Diesel generators, UPS Systems, Fuel Systems, Switchgear, Power Distribution Units, Chillers, CRAHs, Fire detection/suppression, BMS.

+ Strong background on complex, enterprise class inter-networked environments. Demonstrated ability to manage geographically diverse technical staff. Knowledge of building electrical and mechanical environments. Excellent organizational skills and a people-oriented management style preferred. Good interpersonal skills and ability to multi-task to manage several priorities in a rapidly changing environment.

+ Excellent Communication and Writing skills. Knowledge of the Service Now, DCIM, Project Management, Visio, CAD, O365 and associated tools. Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Proven leadership and detailed enterprise project management skills are a must. Must possess strong vendor management and negotiation skills.

+ Budget management skills desired. Experience in the Financial Services industry is a plus.

+ Bi-Lingual Required - Business Level English and Japanese JLPT N2


+ Bachelor's degree/University degree or equivalent experience

+ Master's degree preferred

Primary location will be out of the Data Center


**Job Family Group:**



**Job Family:**



**Time Type:**


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2021-03-08 Expires: 2021-06-06

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Japan DC Site Manager


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