12 days old

IT Technology Principal Consultant Job

Newtown Square, PA 19073

Requisition ID: 213936
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.


As part of Global Cloud Services (GCS) organization, the Platform and Systems Ops (PSO) department is responsible for operating and managing the SAP internal IaaS platforms (GMP) to run the PaaS/SaaS solutions from various Cloud LoBs SAP Cloud Platform (CP), Integrated Business Planning (IBP), BusinessbyDesign (BYD) etc. GMP is the largest and most critical productive IaaS platforms in different SAP DCs world-wide. It is up most critical to safeguard the IaaS platform to have zero-outage and minimize MTTR (mean-time-to-repair) in case of outage.

As a lead of Cloud infrastructure Operation Engineer of GMP IaaS platform you are responsible to ensure rocks-solid operation and meeting the MTTR (mean-time-to-repair) target from end2end vertically (compute-> storage-> network), driving automation, quality improvement and optimization of the operation process and execution. The lead must be able to work functional silos (network, backup, compute, storage) and other organization units (architecture, design and engineering) to drive values to Cloud LoBs and external customers. He must be able to discuss, negotiate and come up the best technical solutions for the interest of SAP.


  • Accountable for the run operations of IaaS platform (GMP) to meet the SLA including stability, performance
  • Drive good quality root cause analysis and resolution, and operational continuous improvement to improve stability and meet the MTTR target
  • Drive automation across the full stack operation leveraging DevOps, Agile/SCRUM principles with latest toolsets
  • Troubleshooting complex technical issues (compute hypervisor or baremetal) and related dependency and provide solutions
  • Manages 3rd party managed service providers delivery quality and technical solutions
  • Build & maintain strong networks to successfully collaborate with all major stakeholders (Design, Build and Engineering) to propose best technical solutions

Degree or Master in computer science/engineering or related subject

Required Skills

  • Excellent communication (fluent in English) and interpersonal skills
  • Self-starter, independent, strong customer focus and result oriented
  • Integrity, excellent team player, self-motivated, passionate and highly driven
  • Calm and composed in the critical situation, make timely decision in all situations
  • Life-long learner with innate curiosity to learn deep and diverse technology, and able to connect the dots from various technical topics
  • Flexible, adapt and lead change


  • 10+ years of diverse working experience in infrastructure operation AND/OR application systems management
  • Minimum 5 years in chief architect or technical lead role in XEN and/or VMware hypervisor operation, troubleshooting and optimization, preferably in the vendor environment
  • Demonstrate technical excellence in hyper-scale full stack operation and solve complex technical problems across technical stacks (hypervisor, network, storage), preferably in the role of SRE (Site-reliability-engineer) or DevOps in one of the public cloud IaaS providers
  • Experienced in infrastructure as code automation & development using Agile/SCRUM methodology and tools (Ansible, Chef or Puppet) is essential
  • Good solid technical knowledge in networking (DNS, LDAP, TCP/IP, software defined networking etc.)
  • Experienced in managing complex stakeholder expectation and able to distill complex concept to layman terms to present to upper management (SVP/EVP and Board)

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, Developer, SAP, Computer Science, Technology, Engineering


Posted: 2019-10-31 Expires: 2019-11-30

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IT Technology Principal Consultant Job

Newtown Square, PA 19073

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