9 hours

IT Specialist

Salk Institute
San Diego, CA
  • Job Code
    G620
Salk Institute - Careers

Staff Positions

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All posted positions close at 11:59 PST of the Closes On Date, unless posted as Open Until Filled.
Job #: G620
Posted Date: November 6, 2019
Closes On: Open Until Filled
Job Title: IT Specialist
Status: Regular Full Time
Benefits Eligible: Yes
Laboratory/Department: Information Technology
The IT department operates and maintains the Institute's core computing infrastructure and provides technical support services to labs and administrative departments.
Position Description:

Provides support to end users on a variety of issues in a unique BYOD (bring-your-own-device) environment. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Resolves issues using language that conveys technical information to non-technical end-users. Documents, tracks and monitors the problem to ensure a timely resolution. Collaborates/escalates with IT colleagues when necessary to resolve issues.

Education:

Required:

  • BS or BA in computer science or a related technical field or equivalent combination of education and experience.

Experience:

Required:

  • +2 years of desktop, laptop and server equipment experience.
  • +2 years of applications and macOS and Windows operating systems experience.
  • +1 year of experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.

Preferred:

  • Experience installing computer workstations, including desktops and laptops, printers, scanners, copies, handheld devices and other equipment.
Special Requirements:
  • Must be willing to work in an animal-related research environment.
  • Satisfactory completion of the Institute’s background investigation.
Physical Requirements: This position requires constant grasping, hearing, keying, seeing, talking, analyzing, communicating, reading, reasoning, writing and working inside.

Categories

Posted: 2019-11-13 Expires: 2019-12-13

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IT Specialist

Salk Institute
San Diego, CA

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