16 days old

IT SFDC System/Business Sr Analyst

Danaher
Buffalo Grove, IL 60089

IT SFDC System/Business Sr Analyst

Position Summary

The Salesforce System/Business Analyst role is a GLOBAL role that supports and drives Sales Tool utilization working with multi-functional teams to include Sales, Marketing, Commercial Operation, IT and external vendors/consultants. The community is + 1000 users supporting 20 selling units.

This individual will take a lead role in the deployment and support of Service/CPQ for the EU and Asia team. Define the plan, process, test and implementation schedules. Identify, document, and configure the system processes unique to each country.

This individual will be working as part of a support team that is responsible for all system administrative duties, act as the Second Level Support specialist and in-house consultant/advisor as it relates to the use of Salesforce: Sales Cloud, Service Cloud, FSL and first level support for Quoting-LCPQ and DOMO to sustain and grow the current infrastructure.

In addition, this individual will be part of a growth team to support implement/rollout €“ a global extension of: Service Cloud and Field Service Lightning solution. This individual will understand and track all future enhancement requests to include detailed needs and requirements.

Major Responsibilities

The main focus of this role will be in the support duties, this individual will work as part of a small team which has shared goals to maintain quality systems, implement standard process, build and maintain training/system documentation, policies and testing protocols. The team share the goal to answer all question/issue within our pre-established service level agreement with the business.

This individual will be work as part of a support team that is responsible for all system administrative duties, act as the first line subject matter expert and be the in-house consultant/advisor as it relates to the use of Salesforce €“ Sales Cloud, LCPQ and DOMO to sustain and grow the current infrastructure.

Additionally, this individual will be the administrator of the EU region and perform basic updates, such as add/delete users, and adding basic custom fields as the need arises.

Required Education, Experience, Skills

Education: Associates degree

Experience/Skills:

  • 5 + years w/ Salesforce experience required: all configuration basics: roles/profiles/fields/page layouts, validation, workflow, workbench, process builder, process flow, reports, dashboards, ERP integration concepts/specs €“ (certification desirable but not required)
    • 5+ years relevant experience working in some capacity supporting sales, marketing or service
    • 3+ System/Business Analyst experience required
    • Project Management - take a leadership role in enhancements and deployment to countries across Europe and Asia Pacific.
    • Define plan, process, test, and implementation schedules
    • Understand SAP or other ERP systems - query / data mining / database management experience required
      • Understanding of full development cycle, building specification, testing results, audit and improving
        • Good documentation skills / detail orientated
        • Multi-tasker/Teammate
        • High degree of proficiency with Microsoft Office (Word, PowerPoint, Excel)
          • Problem solving problems skills for the following: SFDC CRM and Services:
          • Technical skills: apex, writing and supporting triggers, sql basics, informatica is a plus
          • Salesforce €“ Service Cloud and Field Service Lightning is a plus
          • Project Management - experience a plus
          • Knowledge of medical device industry, clinical laboratories a plus
            • Middleware and Integration experience is a plus.
            • Experience with a large + 700 global multi language/multi-currency implementation with integration to ERP/QUOTING is a plus
            • Experience as a trainer is a plus

              Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Medical Device

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Posted: 2020-05-21 Expires: 2020-06-20

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IT SFDC System/Business Sr Analyst

Danaher
Buffalo Grove, IL 60089

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