27 days old

IT Operations, Analyst - Mainframes

CVS Caremark
Lincoln, RI 02865
**Job Description**

As an IT Operations, Analyst, you will be involved in 24*7 Application L1/L2 production support in an onshore-offshore model and is assigned to receive, analyze and identify solutions for all types of priority production issues/tickets. The IT Operations, Analyst will be acting as a primary technical go to resource and will provide on-call support in 24*7 environment including non-business hours as needed. This position requires hands-on technical experience including coding experience. The IT Operations, Analyst reports to Manager/Advisor and position is responsible for supporting the production support team and their work assignments, service levels, design & execute process improvements.

The Analyst IT Operations role is required to be onsite and does not allow for any work from home or remote work.

Additional Responsibilities of the IT Operations, Analyst (but not limited to):

Undertake tasks as needed to allow the production support Manager/Advisor to focus on the overall service improvements

Identifying remediation tasks and implementing solutions to reduce number of production incidents

Interaction with business users for requirement clarification

Root cause analysis & Resolution of incidents

Analyze performance trends and recommend process improvements to ensure SLA's are met.

Providing workaround solution of production batch issues to meet SLAs/OLAs

Assigning tickets to team members

Track break-fixes and verification of implementations

Process improvement to improve system stability and performance.

Ensuring compliance with corporate standards, policies and regulations (SOX, PHI, and PII etc).

Assure quality, security and compliance requirements are met for supported areas.

**Required Qualifications**

3+ years of experience in Production support/maintenance in an onshore-offshore model environment

3-5+ years of hands-on experience with Mainframe

3-5+ years of experience with JCL, COBOL & VSAM

**Preferred Qualifications**

Experience with the following programming Languages: COBOL, JCL, EZT ( CICS and REXX),

Experience with the following tools: Expeditor, Abend-Aid, File-Aid, SCLM

Experience with the following databases: File- Physical Sequential, VSAM

Experience with the following utilities: DFSORT, ICETOOL

Experience in Retail/Pharmacy area

Experience with Mainframe production support

Experienced with scheduling tools (Control M ), ticketing systems (service now)

Experience in control-M, System ware, Unix, Informatica, Oracle, SAP

Experience in ITIL process


Bachelors Degree required, preferably in Computer Science or related field

**Business Overview**

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


Posted: 2020-10-29 Expires: 2020-11-28

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IT Operations, Analyst - Mainframes

CVS Caremark
Lincoln, RI 02865

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