30 days old

IT Director, Commercial Salesforce

Abbott Park, Illinois

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.


Reporting to the DTS Director responsible for Commercial Systems, this role is responsible for establishing and leading a world-class technology function that drives strategic value through technology enablement and innovation for Abbott’s Commercial organizations worldwide.  This role is responsible for the global systems supporting all functions of the commercial organization within Abbott’s Medical Devices key business units, including sales planning, lead opportunity/management, pricing, contracting, billing, customer service, field service, and many others by partnering effectively with business unit and IT leadership.

This role is a full spectrum IT leadership lead role focused on the development of current and next generation commercial solutions by establishing and maturing a global delivery service organization that provides services to internal business units across Abbott.  This role is accountable for developing a clear vision of what internal process and technology the team needs to adapt and building an agile minded culture to meet our commercial, and product strategy, they are responsible for hiring and retaining key talent and accountability for successful delivery of a large-scale portfolio of projects on a global basis.

Core Job Responsibilities:

  • Understand Abbott’s strategic vision and market needs for delivering best in class digital products that help Abbott fulfill the promise of human potential
  • Support product development teams through the discovery, ideation, design, and technical development of minimum viable products through also commercialization of market ready product
  • Work with business product managers in setting up shared vision across business units and corporate functions in building consensus on product use cases, future state capabilities and priorities 
  • Assess market competition by comparing company products to competitor products
  • Drive timely delivery of projects, and platforms within his/her remit
  • Recruit and manage world class software engineering and digital product organization that delivers with velocity and quality
  • Building a customer obsessed culture that focuses on customer success as its primary goal
  • Making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes
  • Constantly improve system performance and reliability through better tools, process, and monitoring systems
  • Drive the adoption of new technology and methods through evaluation and feasibility research
  • Provides leadership and hands-on technical direction to deliver world class commercial systems
  • Implementation of dev-ops culture of working, ensuring new features and changes are deployed quickly and safely
  • Oversee product development from concept to mass production
  • Work with product and program managers – communicate cross functionally and drive engineering efforts company wide
  • Plan for operational efficiency to scale products, programs, and practices



Posted: 2020-07-08 Expires: 2020-09-02

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IT Director, Commercial Salesforce

Abbott Park, Illinois

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