1+ months

IT Business Relationship Manager, Supply Chain Operations

Alameda, CA

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

This role serves as the IT BRM (Business Relationship Manager) for the Global Supply Chain Operations function for the Abbott Diabetes Care business.  Responsible for working closely with Supply Chain Operations business partners to develop and maintain comprehensive Supply Chain Operations IT Road Maps.  Serve as the liaison between Supply Chain Operations business partners and shared services delivery teams to ensure that business needs and requirements are being addressed across Plan, Build, and Run areas.  Responsible for IT Capital and Expense financial projections, planning, and oversight for Supply Chain Operations systems.  Responsible for identifying technology solutions to meet evolving business needs.

Responsible for:

  • Building and maintaining expertise on the IT portfolio for the Supply Chain Operations function for Abbott Diabetes Care globally. Proactively analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.
  • Compliance with applicable Corporate and Divisional Policies and procedures.
  • Understands and contributes to the business unit strategy, based on the specific business and technology expertise, and translates business strategy in aligned IT solution proposals.
  • Constant awareness of evolving regulatory requirements and technology developments for the specific business process and influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way.
  • Understands the specific business processes in scope of the area of business and technology expertise, and make sure that IT solutions meet the needs of the processes.
  • Consulting toward business process owners on tools and solutions based on own area of IT expertise.
  • Recommend solutions assuring fit with BU direction, strategy and priorities.
  • Closely collaborate with other disciplines like corporate IT, Engineering, and business process owners in the BU.
  • Perform or aid in the analysis, requirements specification, design, and implementation of systems and programs for the area of expertise. Influence and partner with business leaders (Manager, Director) to manage and align the process specific IT portfolio.
  • Close collaborate with other parts of BU IT, Global Information Services, adjacent business departments and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels.
  • Partner and collaborate with key IT staff of other Abbott divisions in order to support cross divisional business initiatives, and explore IT synergies and efficiencies.
  • Agrees with business process management, and Functional BRM on the projects and applications, and provides correct information for the business unit long range plan and budget.
  • In the functional BRM team align the projects, identify conflicts and synergies, and act upon this.
  • Oversee and control project capital/RCE expenditures and ROI. Continually look for opportunities for cost reductions and cost avoidance.
  • Manage IT projects in own area of expertise, but up to division wide if needed, or participate in business projects based on IT expertise.
  • Lead project teams responsible for selection of technology strategy for specific business unit.

    This role is Responsible for:

    • Compliance with applicable Corporate and Divisional policies and procedures.
    • Assessing the compliance of system solutions with regulatory requirements, inclusive of validation.
    • Operates with goals set by the Functional BRM.
    • Erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit.
    • Has direct impact on capital budget, expenses and major project completion.
    • Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.
    • Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.

      Basic Qualifications:

      • Bachelors degree in computer science, engineering, business administration or another discipline relevant for the healthcare industry or equivalent or multinational healthcare organization. 
      • IT expertise in Supply Chain systems (specifically SAP), Sales and Operations Planning Systems (SAP APO, IBP) and Demand Forecasting and Supply Planning systems (ex. Logility).
      • 5-8 years of IT experience in large or midsized multinational healthcare organization. IT expertise in one or more areas specific to the supported business process.

        Preferred Qualifications:

        • In-depth understanding of end-to-end supply chain business processes and high-level understanding of Third Party Manufacturing and Third Part Logistics provider’s operations. 
        • Basic understanding of Electronic Data Interchange(EDI) and other B2B data communication/exchange methods and protocols. 
        • In-depth understanding of one or more of the following business functions: Order to Cash/ Supply Chain Management/Sales and Operations Planning /Demand Forecasting and Supply Planning. 
        • Familiar with process and data flow mapping for Supply Chain Operations business processes. 
        • Experience with SDLC methodologies including Agile and Waterfall. 
        • Experience working effectively in a shared services IT model.
        • Strong project management skills.
        • Strong interdisciplinary, intercultural, influence, and networking skills.
        • Experience with GxP validation. Some experience with vendor management.
        • Deep knowledge on relevant IT technologies and products.

          Job Family: IT Services & Solutions Delivery
          Division: GIS Global Information Services
          Travel: Yes, 5 % of the Time
          Medical Surveillance: Not Applicable
          Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


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IT Business Relationship Manager, Supply Chain Operations

Alameda, CA

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