8 days old

IT Architecture Analyst – L3 Support (EUC)

Honeywell
Tempe, AZ 85281

Join a team recognized for leadership, innovation and diversity
Honeywell changes the way the world works. 
 
For more than 130 years, we€™ve solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in ground breaking software and technology, and industry-leading automation. 
This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.
Are you ready to help us make the future? 
 
Join a company that is transforming from a traditional industrial company to a contemporary digital industrial business, harnessing the power of cloud, big data, analytics, Internet of Things, and design thinking. You will support change that brings value to our customers, partners, and shareholders through the creation of innovative software and data-driven products and services. 
 
As our IT Architecture Analyst, you will provide L3 Level Support across End User Computing Services. Honeywell's End User Computing (EUC) is a distributed team responsible for End User Computing Services. Our vision is to transform HON€™s Digital Workplace by riving adoption of ZERO IT Touch Strategy. We reimagine end-user touch points by better aligning effective technology and analytics to deliver personalized services that enhances business productivity and customer satisfaction and reduce overall cost.
 
Key Responsibilities
€¢ Maintain System Center Configuration Manager (SCCM) and MS Intune Client health for overall environment
€¢ Deploy applications to end users directly, using System Center Configuration Manager (SCCM) Collections or Automated process
€¢ Support System Center Configuration Manager (SCCM) and MS Intune environment comfortably end to end across various support areas like patching, application deployment, servicing, OSD and health check / monitoring
€¢ Support calls escalated from Service Desk, L1 and L2 teams taking ownership of customer issues and accountability
€¢ Should be able to resolve P2 & P3 incidents effectively in a timely manner
€¢ Support team in root cause analysis (RCA) for major issues and plan/implement permanent resolution / service improvements in effective and timely manner
€¢ Be a contributor for the design / implementation of small to medium non-complex components of a project module.
€¢ Identify risks that impact quality and/ or loss of service.
€¢ Provide highest level of customer service
 
YOU MUST HAVE
€¢ 3+ years of experience in IT end user support
 
WE VALUE
€¢ Bachelor's Degree in Computer Science, Software Engineering or related discipline
€¢ Experience in large System Center Configuration Manager (SCCM) and MS Intune environment
€¢ Experience in troubleshooting using systematic approach and log files
€¢ Knowledge of Active Directory, GPO, DNS and Client Operating system internals
€¢ Good knowledge of ticketing tool preferably ServiceNow
€¢ Passion for new technologies and innovation
€¢ Seeking a challenging work experience & want to learn and gain greater expertise in EUC function
€¢ Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
€¢ Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with decisiveness

CORPIT2020

Additional Information
  • JOB ID: HRD94340
  • Category: Information Technology
  • Location: 1300 W Warner Rd.,Tempe,Arizona,85284,United States
  • Exempt
  • Must be a US Citizen due to contractual requirements.