10 days old

Issue Management Lead - Fargo, ND or Overland Park, KS

U.S. Bank
Fargo, ND 58103
The RPS Operations Issue Management team manages and brings resolution to customer and regulator issues. This scope includes credit card account initiation, servicing, fraud and dispute management, etc. Position responsibilities include, but are not limited to: + Researchpotential issues identified through customer contact points to determineappropriate course of action. + Partnerwith functional area subject matter experts to meet workstreamdeliverables. + Resolveissues in a timely manner, balancing department goals with U.S. Bank IssueManagement and regulatory boundaries. + Conductingroot cause analysis and documentation of action plan for resolution ofissues. + Identifyingand analyzing potential risks within standard business processes forpotential issues. + Performingpolicy reviews and gap assessments to help identify and analyze potentialgaps and risks to the business. **Qualifications:** **Basic Qualifications** - Bachelor's degree, or equivalent experience - Three to five years of related experience **Preferred Skills/Experience** - Thorough knowledge of assigned business line or functional area - Demonstrated management and leadership skills - Strong organizational and analytical skills - Advanced knowledge of project management - Ability to identify and resolve exceptions and to analyze data - Excellent verbal and written communication skills - Proficient computer skills, especially Microsoft Office applications **Job:** Risk/Compliance/QC/Audit/Fraud **Primary Location:** North Dakota-ND-Fargo **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 200003318 **Other Locations:** Kansas-KS-Overland Park U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2020-02-07 Expires: 2020-03-08

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Issue Management Lead - Fargo, ND or Overland Park, KS

U.S. Bank
Fargo, ND 58103

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