7 days old

ISG Cloud Support Analyst

Citigroup
Tampa, FL 33603
ISG Cloud Support Analyst is an application support role for a large-scale franchise critical application. This role is responsible for monitoring, assessing, analyzing and troubleshooting application processes and data. The candidate is expected to work well in a team setting collaborating and coordinating with colleagues, partner systems, and clients. Responsible for maintaining and improving application stability and ensuring a positive experience for clients. Candidate will learn and support in-house applications developed in Java and Scala running on Linux servers to service clients' reference data requirements.


Responsibilities:


Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.


Maintains application systems that have completed the development stage and are running in the daily operations of the firm.


Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.


Start of day checks, continuous monitoring, and regional handover.


Assess risk and impact of production issues and escalate to business and technology management in a timely manner.


Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.


Participate in application releases, from development, testing and deployment into production.


Engages in post implementation analysis to ensure successful system design and functionality.


Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.


Act as a liaison between users/traders, interfacing internal technology groups and vendors.


Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.


Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.


Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.


Performs other duties and functions as assigned.


Qualifications:


3+ years experience in an Application Support role.


Comfortable navigating and supporting applications in a Linux/Unix environment


Experience in scripting/automating tasks


Experience with databases (preferably MongoDB or NoSQL, but SQL is also acceptable)


Experience installing, configuring or supporting business applications.


Experience with some programming languages and willingness/ability to learn.


Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.


Demonstrated analytical skills


Issue tracking and reporting using tools


Effectively share information with other support team members and with other technology teams


Ability to plan and organize workload


Consistently demonstrates clear and concise written and verbal communication skills


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**Job Family Group:**


Technology

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**Job Family:**


Applications Development

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Posted: 2022-05-13 Expires: 2022-06-12

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ISG Cloud Support Analyst

Citigroup
Tampa, FL 33603

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