18 days old

Interface Engineer

Irving, TX 75060

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The Interface Engineer will provide development for applications and interfaces, and work in close collaboration with clinical and corporate stakeholders to provide interface development. This position will support, maintain and develop HL7 Interfaces utilizing various Interface Engine such as Mirth, Rhapsody, etc.. The incumbent will evaluate user requirements for interface development and enhancements; design, develop, support and maintain interfaces in a complex and heterogeneous IT environment.   Other duties will include, developing and maintaining interface support documentation, database query utilizing MySQL scripting , java program and providing support to various integration related projects as needed.

Main Responsibilities

  • Level 3 Field Support:
    • Provides phone or email coverage and documentation.
    • Identifies and provide root cause analysis for informatics product. This includes the use of the service tools, manuals and log analysis, as appropriate.
    • Develop action plans for account resolutions.
    • Performs technical responsibilities of local service personnel, such as performing repairs, TSBs, and installs.
    • Performs data gathering and monitoring of service goals.
    • Training: Trains students (internal or external) in either classroom or field setting.
      • Field co-travels to receive On the Job (OJT) training.
      • Follows processes and procedures related to instrumentation and how to properly interact with customers.
      • Critically evaluates student performance and provides feedback to management team.
      • Trains/mentors new trainers.
      • Subject Matter Expert (SME) for technical content development and review.
      • Service Documentation:
        • Redlines and/or develops service/ quality documents with assistance by senior professional.
        • Subject Matter Expert (SME) for cross functional site documents.
        • Performs service documentation approval process while forming relationships with the appropriate areas.
        • Product Support:
          • Represents Global Service at cross functional meetings.
          • Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.
          • Drives service deliverables by working closely with planning, quality, engineering, etc.
          • Service Strategy
            • Identify, develop, and implement new service tools, parts, and procedures to reduce service costs globally.
            • This includes providing input on retrofit budget strategy and Top-10 issue tracking.
            • Lead cross functional teams (TPD, manufacturing, local service, etc.) to resolve Informatics issues quickly and effectively.
            • Works with field and planners on part stocking recommendation.


              • Mentors Associates on Global Service roles and responsibilities.
              • Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.
              • Ensures compliant, technically accurate service documentation.
              • Works closely with R&D, TPD, and Marketing to implement service strategy on existing and new products.


                Minimum: Associates Degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering, Allied Health or related field  

                Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.

                Preferred Qualifications:

                • 5 or more years working with interface engines.
                • Experienced in programming in various languages (Java, Python, MySQL, Linux) and databases for client/server and web-based applications and systems.
                • Knowledge of clinical applications and systems (Practice Management Systems, Lab Information Systems, EMR).
                • Experienced in creating high quality, well documented interfaces.
                • Experience working in a healthcare environment preferred.
                • Understanding of HL7 standards.","title":"Interface EngineerDivision: ADD Diagnostics
                  Additional Location: United States - Texas - Irving
                  Travel: Yes, 25 % of the Time
                  Medical Surveillance: No
                  Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


Posted: 2019-09-04 Expires: 2019-10-09

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Interface Engineer

Irving, TX 75060

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